Under the Precision Door Service agreement, what criteria define a 'Customer'?
Precision_Door_Service Franchise · 2025 FDDAnswer from 2025 FDD Document
- C. "Customer" means any person or entity (1) included on any marketing or customer lists you develop or use, including any such list provided by us to you; (2) who has purchased or purchases products or services from you during the term (even if you have solicited the person and/or established a relationship independent of us and without our assistance) or whom you have solicited to purchase any products or services; (3) for whom you provide products or services on
our behalf or at our direction; and (4) if any of the foregoing is an entity, all employees of such entity.
Source: Item 22 — Contracts (FDD pages 91–92)
What This Means (2025 FDD)
According to Precision Door Service's 2025 Franchise Disclosure Document, a 'Customer' is defined broadly within the franchise agreement. This definition is important because it impacts various aspects of the franchisee's obligations, including non-compete agreements and customer service responsibilities. Understanding who qualifies as a customer is crucial for compliance and business operations.
Specifically, a 'Customer' includes any person or entity on marketing or customer lists developed by the franchisee or provided by Precision Door Service. It also encompasses anyone who purchases products or services from the franchisee during the term of the agreement, regardless of whether the franchisee independently solicited them. This means that even if a franchisee establishes a customer relationship without direct assistance from Precision Door Service, that individual or entity is still considered a customer under the franchise agreement.
Furthermore, the definition extends to those for whom the franchisee provides products or services on behalf of or at the direction of Precision Door Service. If the customer is an entity, the definition includes all employees of that entity. This comprehensive definition ensures that Precision Door Service maintains a broad scope of customer relationships, which can affect the franchisee's responsibilities regarding customer information, service warranties, and ethical business conduct. Franchisees should be aware of this expansive definition and its implications for their business operations and obligations under the franchise agreement.