From whom must a Precision Door Service franchisee license ServiceTitan?
Precision_Door_Service Franchise · 2025 FDDAnswer from 2025 FDD Document
System, and determine the additional cost for the services.
Software System
You must use, in the operation of the Business, our Software System (currently ServiceTitan business management software and our Technology Package (which currently includes Qvinci, FranConnect, one NPS site and one Office365 E1 and one Office365 Exchange email account)). You must license ServiceTitan from the third-party vendor (ServiceTitan, Inc.) and pay the associated license fees directly to the vendor (currently $200/technician). You must obtain the Technology Package from our designated supplier (currently us), sign a software license agreement for same in the form prescribed by us or such designated supplier (the current Software System User and Maintenance Agreement is attached as Exhibit K), and pay us or our designee (currently our affiliate ZorWare) initial enrollment fee (currently $1,250; see Item 5) and monthly support and maintenance fees (currently $68/month for the Technology Package; see Item 6). Additional Office365 Exchange email accounts are $4.50 per month, Office365 E1 email accounts are $10.50 per month, and Office365 E3 email accounts are $24.00 per month. For these fees, we provide maintenance on the Technology Package as provided in the Software System User and Maintenance Agreement (attached as Exhibit K); any maintenance on the ServiceTitan software is provided at ZorWare's then-current hourly rates (currentl
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 50–63)
What This Means (2025 FDD)
According to the 2025 Precision Door Service FDD, franchisees must license the ServiceTitan business management software directly from ServiceTitan, Inc., the third-party vendor. Franchisees are also responsible for paying the associated license fees directly to ServiceTitan. As of the date of the FDD, these fees are currently $200 per technician.
In addition to ServiceTitan, Precision Door Service franchisees must also obtain a Technology Package from the franchisor's designated supplier, which is currently Precision Door Service itself. Franchisees must sign a software license agreement and pay an initial enrollment fee (currently $1,250) and monthly support and maintenance fees (currently $68/month) to Precision Door Service's affiliate, ZorWare.
It is important for prospective franchisees to understand that while they license ServiceTitan from a third party, they are required to use it as part of the Precision Door Service business operations. Additionally, while Precision Door Service provides access to the Software System in its hosted environment, maintenance on the ServiceTitan software is provided by ZorWare at their hourly rates, which are currently $125/hour.