Can Precision Door Service disclose Customer Information to vendors?
Precision_Door_Service Franchise · 2025 FDDAnswer from 2025 FDD Document
You agree to adhere to good business practices, observing high standards of honesty, integrity, fair dealing and ethical business conduct and good faith in all business dealings with Customers, vendors, your employees, our corporate employees, and all other PRECISION GARAGE DOOR SERVICE® franchisees.
To the extent that you engage another person third party to collect, use, sell, share, store, disclose, analyze, delete, modify, or to otherwise perform any processing of Customer Information for the purpose of operating the Business (a "Subprocessor"), you will notify us of such engagement, which shall be governed by a written contract that includes the same restrictions as in Paragraphs (1) – (9) of this section and imposes reasonable confidentiality obligations and privacy and security controls on the Subprocessor.
D. "Customer Information" means any contact information (including name, address, phone and fax numbers, and e-mail addresses), sales and payment history, and all other information about any Customer, including any personal information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household.
Source: Item 22 — Contracts (FDD pages 91–92)
What This Means (2025 FDD)
The 2025 Franchise Disclosure Document for Precision Door Service defines 'Customer Information' broadly as any contact details, sales history, payment history, and other data related to customers, including personal information that could identify an individual or household. While the FDD excerpts do not explicitly state that Precision Door Service will disclose customer information to vendors, it does state that franchisees must adhere to ethical business conduct and good faith in all dealings with vendors.
Furthermore, the FDD states that if a franchisee engages a third party ('Subprocessor') to process Customer Information for operating the business, they must notify Precision Door Service. This engagement must be governed by a written contract that includes restrictions and imposes confidentiality and security controls on the Subprocessor. This implies that under certain circumstances, vendors or other third parties could potentially have access to customer information, but only under strict contractual obligations to protect that data.
Therefore, while the FDD does not directly address Precision Door Service sharing customer information with vendors, it does outline the responsibilities of the franchisee when a third party is involved in processing customer data. A prospective franchisee should seek clarification from Precision Door Service regarding the specific circumstances under which customer information may be shared with vendors and what measures are in place to protect customer privacy and comply with privacy laws.