How does Precision Door Service define a 'Customer' in the franchise agreement?
Precision_Door_Service Franchise · 2025 FDDAnswer from 2025 FDD Document
- C. "Customer" means any person or entity (1) included on any marketing or customer lists you develop or use, including any such list provided by us to you; (2) who has purchased or purchases products or services from you during the term (even if you have solicited the person and/or established a relationship independent of us and without our assistance) or whom you have solicited to purchase any products or services; (3) for whom you provide products or services on our behalf or at our direction; and (4) if any of the foregoing is an entity, all employees of such entity.
Source: Item 22 — Contracts (FDD pages 91–92)
What This Means (2025 FDD)
According to Precision Door Service's 2025 Franchise Disclosure Document, a 'Customer' is comprehensively defined within the franchise agreement. This definition extends beyond a simple transaction and encompasses various interactions and relationships a franchisee might have. Understanding this definition is crucial, as it impacts customer lists, sales activities, and service obligations.
Specifically, Precision Door Service considers any person or entity included on marketing or customer lists, whether developed by the franchisee or provided by the franchisor, as a customer. This includes individuals or entities who have purchased products or services during the term of the agreement, even if the franchisee independently solicited them. Furthermore, anyone for whom the franchisee provides products or services on behalf of Precision Door Service or at their direction is also classified as a customer.
Importantly, if a customer is an entity, all employees of that entity are also considered customers under the agreement. This broad definition has implications for non-solicitation agreements and data protection policies, as the franchisee's obligations extend to a wide range of individuals and entities associated with the Precision Door Service brand. Franchisees should be aware of these obligations to avoid potential breaches of the franchise agreement.