What are the System Standards that a Potbelly Sandwich Works franchisee must comply with?
Potbelly_Sandwich_Works Franchise · 2025 FDDAnswer from 2025 FDD Document
es we require and authorize (the "Franchise System").
- (4) As a Potbelly Shop franchisee, you must comply with this Agreement and all mandatory standards, specifications, operating procedures, and rules (collectively, "System Standards") that we periodically prescribe for Potbelly Shops.
- (5) You have applied for a franchise to operate a Potbelly Shop.
B. ACKNOWLEDGMENTS.
You acknowledge:
- (1) That you have independently investigated the Potbelly Shop franchise opportunity and recognize that, like any other business, the nature of a Potbelly Shop will evolve and change over time.
- (2) That an investment in a Potbelly Shop involves business risks that could result in the loss of a significant portion or all of your investment.
- (3) That the business abilities and efforts of your owners and other principals, management, and staff are vital to your success.
- (4) That attracting and retaining customers for your Potbelly Shop require you to make consistent marketing and promotional efforts, to sell high quality Products, to provide a high level of customer service, and to adhere strictly to our System Standards. You are committed to maintaining System Standards.
Source: Item 22 — CONTRACTS (FDD page 79)
What This Means (2025 FDD)
According to Potbelly Sandwich Works' 2025 Franchise Disclosure Document, franchisees must comply with all mandatory System Standards that Potbelly Sandwich Works periodically prescribes. These System Standards encompass standards, specifications, operating procedures, and rules for Potbelly Shops. Compliance with these standards is considered essential for preserving the goodwill of the Potbelly Sandwich Works brand and all its shops.
Potbelly Sandwich Works retains the right to establish, modify, and supplement these System Standards. However, franchisees maintain control and responsibility for the shop's management and operation, including implementing and maintaining these standards. The System Standards may regulate various aspects of the business, including the quality and uniformity of products, ingredients, and supplies.
The System Standards also cover the use and display of trademarks, sales, marketing, advertising, and promotional programs, staffing, and compliance with applicable laws and ethical business practices. Franchisees must secure and maintain all necessary licenses and permits, operate in compliance with all applicable laws, and adhere to the highest standards of honesty and ethical conduct in dealings with customers, suppliers, and the public. These standards ensure brand consistency and protect the reputation of Potbelly Sandwich Works.