What is the purpose of the Potbelly Sandwich Works opening team's assistance?
Potbelly_Sandwich_Works Franchise · 2025 FDDAnswer from 2025 FDD Document
If this is your first Shop, send an "opening team" to the Shop for at least 5 days but potentially up to 12 days to assist with the grand opening process (typically starting before and continuing after opening) and to help train your supervisory employees on our philosophy and System Standards and not matters relating to labor relations and employment practices. (If this is your second or subsequent Shop, we need not provide our full opening team on-site assistance because you already will have experience operating a Potbelly Shop.) (Franchise Agreement Section 4.A.(1))
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 37–49)
What This Means (2025 FDD)
According to Potbelly Sandwich Works's 2025 Franchise Disclosure Document, if it is your first shop, Potbelly Sandwich Works will send an opening team to the shop for at least 5 days, potentially up to 12 days. The opening team will assist with the grand opening process, typically starting before the opening and continuing after.
The opening team will also help train supervisory employees on Potbelly Sandwich Works's philosophy and system standards. However, the opening team will not assist with matters relating to labor relations and employment practices.
If this is your second or subsequent Potbelly Sandwich Works shop, Potbelly Sandwich Works does not need to provide its full opening team on-site assistance, because you will already have experience operating a Potbelly Sandwich Works shop.