What is a Potbelly Sandwich Works franchisee responsible for regarding the computer system?
Potbelly_Sandwich_Works Franchise · 2025 FDDAnswer from 2025 FDD Document
Despite the fact that you must buy, use, and maintain the computer system according to our standards and specifications, you are responsible for (1) the acquisition, operation, maintenance, and upgrading of the computer system; (2) the manner in which your computer system interfaces with our and any third party's computer system; and (3) any and all consequences if the computer system is not properly operated, maintained, and upgraded. The computer system permits 24 hours per day, 7 days per week electronic communications between you and us, including access to the Internet and our then-current System Website and Intranet.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 37–49)
What This Means (2025 FDD)
According to Potbelly Sandwich Works's 2025 Franchise Disclosure Document, franchisees are responsible for several aspects of the computer system used in their shops. Despite Potbelly Sandwich Works requiring franchisees to buy, use, and maintain the computer system according to their standards, the franchisee is ultimately accountable for the system's performance.
Specifically, the franchisee is responsible for the acquisition, operation, maintenance, and upgrading of the computer system. This includes ensuring that the system functions correctly and remains up-to-date with the latest software and hardware. Additionally, the franchisee is responsible for how their computer system interfaces with Potbelly Sandwich Works's systems and any third-party systems. This is crucial for ensuring seamless communication and data exchange between the franchisee's shop and the broader Potbelly network.
Furthermore, the franchisee bears the responsibility for any consequences that arise if the computer system is not properly operated, maintained, and upgraded. This could include data breaches, system failures, or disruptions to business operations. The computer system facilitates 24/7 electronic communication between the franchisee and Potbelly Sandwich Works, including access to the internet, the System Website, and the Intranet, making its proper functioning essential for the franchisee's success and compliance with Potbelly Sandwich Works's standards.