factual

Can Potbelly Sandwich Works access communications posted by franchisees on the Intranet?

Potbelly_Sandwich_Works Franchise · 2025 FDD

Answer from 2025 FDD Document

We may establish and maintain an Intranet and System Standards for the Intranet's use. These System Standards will address, among other things, (1) restrictions on using abusive, slanderous, or otherwise offensive language in electronic communications, (2) restrictions on communications among franchisees endorsing or encouraging breach of any franchisee's franchise agreement, (3) confidential treatment of materials we transmit via the Intranet, (4) password protocols and other security precautions, (5) grounds and procedures for our suspending or revoking a franchisee's access to the Intranet, and (6) a privacy policy governing our access to and use of electronic communications that franchisees post on the Intranet. As the Intranet's administrator, we have the right to access and view any communication posted on the Intranet.

After we notify you that the Intranet has become functional, you must buy and install all necessary additions to the computer system and establish and continually maintain electronic connection with the Intranet allowing us to send messages to and receive messages from you. You must contribute reasonable amounts on an annual, quarterly, monthly, or other basis toward the cost of maintaining and developing the Intranet. If you fail to pay when due any required amount, or fail to comply with any Intranet System Standard, we may temporarily suspend your access to any so-called chat room, bulletin board, list-serve, or similar feature the Intranet includes until you fully cure the breach. (Franchise Agreement – Section 9.F.)

Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 37–49)

What This Means (2025 FDD)

According to Potbelly Sandwich Works' 2025 Franchise Disclosure Document, Potbelly Sandwich Works, as the Intranet's administrator, has the right to access and view any communication posted on the Intranet. This includes any chat rooms, bulletin boards, list-serves, or similar features the Intranet includes.

Potbelly Sandwich Works also establishes and maintains System Standards for Intranet use. These standards address restrictions such as using offensive language, communications among franchisees that endorse breaching franchise agreements, and security precautions.

If a franchisee fails to pay the required amount for Intranet maintenance or fails to comply with any Intranet System Standard, Potbelly Sandwich Works may temporarily suspend the franchisee's access to any chat room, bulletin board, list-serve, or similar feature until the breach is cured. This ensures that franchisees adhere to the standards set by Potbelly Sandwich Works for Intranet usage.

Disclaimer: This information is extracted from the 2025 Franchise Disclosure Document and is provided for research purposes only. It does not constitute legal or financial advice. Consult with a franchise attorney before making any investment decisions.