Under what circumstances might Pearce Bespoke manage or provide services directly to national accounts?
Pearce_Bespoke Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisor may manage or provide services directly to strategic VIP, national and/or regional accounts that require centralized overview and support, and for purposes of responding to requests and referrals for services through the franchise system, managing those relationships, answering calls placed to the toll-free number or a national account on-line access system. In that case, Franchisor may charge Franchisee a fee between one percent and ten percent (1%-10%) of Gross Sales generated by the account. The purpose of the fee is to defray the cost of providing national/regional account management services to the franchise system. Franchisor does not plan to charge a fee for simple referrals where it does not directly manage the relationship with the customer, but it reserves the right to do so.
Source: Item 22 — CONTRACTS (FDD page 39)
What This Means (2025 FDD)
According to Pearce Bespoke's 2025 Franchise Disclosure Document, Pearce Bespoke may directly manage or provide services to strategic VIP, national, or regional accounts. This is applicable when these accounts require centralized oversight and support. Additionally, Pearce Bespoke may manage these accounts to respond to requests and referrals for services through the franchise system, manage relationships, and handle calls to the toll-free number or a national account online access system.
If Pearce Bespoke manages national accounts directly, it may charge franchisees a fee. This fee can range from 1% to 10% of the gross sales generated by the account. The purpose of this fee is to cover the costs associated with providing national or regional account management services to the franchise system.
However, Pearce Bespoke does not plan to charge a fee for simple referrals where it does not directly manage the relationship with the customer. Nevertheless, it retains the right to charge a fee even for simple referrals. This policy ensures that Pearce Bespoke can maintain control over key accounts while also supporting its franchisees.