Which section of the Pearce Bespoke Franchise Agreement details the warranty and customer service requirements?
Pearce_Bespoke Franchise · 2025 FDDAnswer from 2025 FDD Document
D. Products and Services.
Franchisee will sell only those categories of products and services Franchisor approves in writing and will offer for sale all categories of products and services required by Franchisor from time to time. Franchisee will conform to all quality and customer service standards Franchisor requires in writing. Franchisee will purchase only such types, models or brands of items, furniture, equipment, signs, and supplies that Franchisor approves for Pearce Bespoke as meeting its specifications and standards, including specifications and standards for quality, design, warranties, appearance, function, and performance. Franchisee acknowledges and agrees that such items shall be purchased only from sources, manufacturers, or suppliers approved in writing by Franchisor (which sources or suppliers may include Franchisor or affiliates of Franchisor). FRANCHISOR DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IN CONNECTION WITH FRANCHISOR'S (AND/OR AN AFFILIATE'S) SALE OF ANY GOODS, EQUIPMENT, FURNITURE, SIGNS, OR SUPPLIES TO FRANCHISEE. Franchisee agrees to execute any and all documents Franchisor reasonably requests, including letters of credit, security agreements, and
financing statements, to provide collateral for amounts due to Franchisor for purchases of inventory and other items custom in Franchisee's business.
Source: Item 9 — FRANCHISEE'S OBLIGATIONS (FDD pages 20–21)
What This Means (2025 FDD)
According to the 2025 Pearce Bespoke Franchise Disclosure Document, Item 22, Section D discusses products and services. It states that franchisees must adhere to Pearce Bespoke's written quality and customer service standards. Franchisees are required to sell only approved product and service categories and must offer all product and service categories that Pearce Bespoke mandates from time to time.
Pearce Bespoke franchisees must purchase approved items, furniture, equipment, signs, and supplies that meet Pearce Bespoke's specifications and standards for quality, design, warranties, appearance, function, and performance. These items must be bought from sources approved in writing by Pearce Bespoke, which may include Pearce Bespoke or its affiliates.
It's important to note that Pearce Bespoke disclaims all warranties, whether express or implied, including warranties of merchantability or fitness for a particular purpose, related to the sale of goods, equipment, furniture, signs, or supplies to the franchisee. Franchisees must also execute any documents reasonably requested by Pearce Bespoke, such as letters of credit or security agreements, to provide collateral for amounts owed for inventory and other business-related items.