What section of the Pearce Bespoke Franchise Agreement details the franchisee's warranty and customer service requirements?
Pearce_Bespoke Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisee will sell only those categories of products and services Franchisor approves in writing and will offer for sale all categories of products and services required by Franchisor from time to time. Franchisee will conform to all quality and customer service standards Franchisor requires in writing. Franchisee will purchase only such types, models or brands of items, furniture, equipment, signs, and supplies that Franchisor approves for Pearce Bespoke as meeting its specifications and standards, including specifications and standards for quality, design, warranties, appearance, function, and performance. Franchisee acknowledges and agrees that such items shall be purchased only from sources, manufacturers, or suppliers approved in writing by Franchisor (which sources or suppliers may include Franchisor or affiliates of Franchisor). FRANCHISOR DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IN CONNECTION WITH FRANCHISOR'S (AND/OR AN AFFILIATE'S) SALE OF ANY GOODS, EQUIPMENT, FURNITURE, SIGNS, OR SUPPLIES TO FRANCHISEE.
Source: Item 9 — FRANCHISEE'S OBLIGATIONS (FDD pages 20–21)
What This Means (2025 FDD)
According to the 2025 Pearce Bespoke Franchise Disclosure Document, Item 22, section D, addresses the franchisee's obligations regarding products, services, and customer service. Specifically, it states that franchisees must adhere to the quality and customer service standards that Pearce Bespoke requires in writing. This means that franchisees are obligated to meet the standards set by Pearce Bespoke for the products and services they offer.
Furthermore, franchisees are required to sell only those categories of products and services that Pearce Bespoke approves in writing and must offer all categories of products and services that Pearce Bespoke requires from time to time. This ensures uniformity and quality control across all Pearce Bespoke franchises. Franchisees must also purchase items, furniture, equipment, signs, and supplies that Pearce Bespoke approves, ensuring they meet the franchisor's specifications and standards for quality, design, warranties, appearance, function, and performance. These items must be purchased from sources approved by Pearce Bespoke.
It is important to note that Pearce Bespoke disclaims all warranties, whether express or implied, including any warranties of merchantability or fitness for a particular purpose, in connection with the sale of goods, equipment, furniture, signs, or supplies to the franchisee. This disclaimer could have significant implications for franchisees, as they may bear the risk of defects or issues with the products they purchase from approved suppliers. Franchisees should carefully consider this disclaimer and potentially seek legal advice to understand their rights and obligations.