Is Pearce Bespoke obligated to provide any ongoing maintenance, repairs, upgrades, or updates?
Pearce_Bespoke Franchise · 2025 FDDAnswer from 2025 FDD Document
ng, or support contracts will be approximately $0-$500 per year. We are not obligated to provide any ongoing maintenance, repairs, upgrades, or updates. You must maintain franchised email accounts, which will be provided to you, and you must give us electronic access to information on your company computer and hosted by us or Approved Suppliers. No contractual limitation exists on our right to access the information. We may require you to upgrade or update your POS System, Software, computer hardware, and other office equipment. No contractual limitation exists on the frequency or cost of this obligation. We will have independent access to any data which you collect electronically.
There are currently no annual costs for any optional or required maintenance update, upgrading or support contracts. Pearce Bespoke reserves the right, however, to charge a reasonable fee for any ongoing maintenance and repairs, upgrades, and support services, including the costs for the POS System, Software, and hardware components. There are no contractual limitations on the frequency and cost of this requirement. Technology is constantly changing. Pearce Bespoke may require you to update your POS System, Software, or computer hardware every five (5) years or as needed, depending on changes in technology, the Business System, and Pearce Bespoke's current standards and specifications as defined in the Manuals. Pearce Bespoke cannot provide an estimate of the annual costs of any optional or required maintenance and support contracts since Pearce Bespoke has not required its franchisees to use their POS system or Software, that may be in development or that they may develop in the future, as of our last fiscal year end.
Pearce Bespoke, or a third-party vendor that Pearce Bespoke selects, will provide you with the POS System components. Pearce Bespoke currently has independent access to certain operational and financial information and data produced by your POS System and Software. There are no contractual limitations on Pearce Bespoke's right to access the information and data.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 21–27)
What This Means (2025 FDD)
According to the 2025 Pearce Bespoke Franchise Disclosure Document, Pearce Bespoke is not obligated to provide any ongoing maintenance, repairs, upgrades, or updates. However, Pearce Bespoke reserves the right to charge a reasonable fee for any ongoing maintenance and repairs, upgrades, and support services, including the costs for the POS System, Software, and hardware components. There are no contractual limitations on the frequency and cost of this requirement.
Pearce Bespoke may require franchisees to update their POS System, Software, or computer hardware every five years or as needed, depending on changes in technology, the Business System, and Pearce Bespoke's current standards and specifications as defined in the Manuals. Pearce Bespoke cannot provide an estimate of the annual costs of any optional or required maintenance and support contracts since Pearce Bespoke has not required its franchisees to use their POS system or Software, that may be in development or that they may develop in the future, as of their last fiscal year end.
Although franchisees must buy, use, and maintain computer hardware and Software meeting Pearce Bespoke's standards and specifications, the franchisee has the sole and complete responsibility for the acquisition, operation, maintenance, and upgrading of the computer hardware and Software, and all consequences that may arise if the computer hardware and Software is not properly operated, maintained, or upgraded.