How does Pearce Bespoke make changes to the Business System available to franchisees?
Pearce_Bespoke Franchise · 2025 FDDAnswer from 2025 FDD Document
Ongoing Assistance. During the operation of your Franchise, Pearce Bespoke will:
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- Provide consultation as needed to conduct periodic evaluations of your Franchise and provide to you feedback to assist you in the operation of your Franchise (Franchise Agreement – Section 7(H)).
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- Periodically make available all changes to the Business System via the Manuals electronically (Franchise Agreement – Section 7(H)).
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- Periodically furnish you with updated and revised material for the Manuals electronically (Franchise Agreement – Section 7(H)).
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 21–27)
What This Means (2025 FDD)
According to Pearce Bespoke's 2025 Franchise Disclosure Document, changes to the Business System are made available to franchisees via electronic updates to the Manuals. Pearce Bespoke will periodically furnish franchisees with updated and revised materials for the Manuals electronically.
Pearce Bespoke also uses a Point-of-Sale (POS) system that is periodically modified in response to business operations, marketing conditions, and changes in technology. Franchisees are required to use approved computer software programs and hardware, which Pearce Bespoke may require them to update or upgrade as deemed necessary. Franchisees are responsible for the acquisition, operation, maintenance, and upgrading of the computer hardware and software.
Technology is constantly changing, and Pearce Bespoke may require franchisees to update their POS System, Software, or computer hardware every five years or as needed, depending on changes in technology, the Business System, and Pearce Bespoke's current standards and specifications as defined in the Manuals. Pearce Bespoke reserves the right to charge a reasonable fee for any ongoing maintenance and repairs, upgrades, and support services, including the costs for the POS System, Software, and hardware components. There are no contractual limitations on the frequency and cost of this requirement.