From whom must a Pearce Bespoke franchisee purchase the required computer software programs?
Pearce_Bespoke Franchise · 2025 FDDAnswer from 2025 FDD Document
You must purchase and use all computer software programs ("Software"), which we have developed or
2025 FDD 23
may develop and/or designate for use for the Business System through Approved Suppliers and you must also purchase such computer hardware as may be necessary for the efficient operation of the Software. We have the right to require you to update or upgrade computer hardware components and/or Software as we deem necessary from time to time. In addition, we have the right to require you to enter into a separate maintenance agreement for such computer hardware and/or Software. Although you must buy, use, and maintain computer hardware and Software meeting our standards and specifications, you will have the sole and complete responsibility for: (i) the acquisition, operation, maintenance, and upgrading of the computer hardware and Software; and (ii) all consequences that may arise if the computer hardware and Software is not properly operated, maintained, or upgraded.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 21–27)
What This Means (2025 FDD)
According to Pearce Bespoke's 2025 Franchise Disclosure Document, franchisees must purchase and use all computer software programs that Pearce Bespoke has developed, may develop, and/or designate for use for the Business System. These software programs must be purchased through Approved Suppliers. Franchisees must also purchase computer hardware necessary for the efficient operation of the software.
Pearce Bespoke retains the right to require franchisees to update or upgrade computer hardware components and/or software as they deem necessary. They also have the right to require franchisees to enter into a separate maintenance agreement for such computer hardware and/or software. While franchisees are responsible for buying, using, and maintaining computer hardware and software meeting Pearce Bespoke's standards, they bear the sole responsibility for the acquisition, operation, maintenance, and upgrading of these items, as well as any consequences arising from their improper operation, maintenance, or upgrading.
Item 7 estimates the cost of the POS system, software, and computer hardware to be approximately $4,200, including $1,315 for the POS system, if the franchisee does not currently own the required computer hardware. The annual costs of any required or optional maintenance, updating, or support contracts are estimated to be approximately $0 - $500 per year. Pearce Bespoke may require franchisees to update their POS System, Software, or computer hardware every five years or as needed, depending on changes in technology, the Business System, and Pearce Bespoke's current standards and specifications as defined in the Manuals.