What compliance standards must a Pearce Bespoke franchisee's computer system meet?
Pearce_Bespoke Franchise · 2025 FDDAnswer from 2025 FDD Document
You must purchase and maintain at least (a) one iPad, (b) one cell phone, and (c) one all-in-one printer. We use cloud-based software for the POS System, email marketing, and all customer management functions. These systems may generate data for your Franchise such as sales data, customer information, employee and labor information, inventory, and financial reports. Your computer system must be PCI and PII compliant and any data or information you obtain must be secure.
You are required to participate in any area computer network, intranet system, or extranet system that we implement for the Business System, and you may be required by us to use such area computer network, intranet system or extranet system to, among other things: (i) submit your reports due under the Franchise Agreement to us online; (ii) view and print portions of the Manuals; (iii) download approved local advertising and promotions materials; (iv) communicate with us and other franchisees; and (v) participate in online training. You must agree to use the facilities of any such area computer network, intranet system or extranet system in strict compliance with the standards, protocols, and restrictions that we include in the Manuals, including those related to the encryption of confidential information and prohibitions against the transmission of libelous, derogatory, or defamatory statements.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 21–27)
What This Means (2025 FDD)
According to the 2025 Pearce Bespoke FDD, a franchisee's computer system must adhere to specific compliance standards to ensure data security and proper operation. The computer system must be PCI (Payment Card Industry) and PII (Personally Identifiable Information) compliant, meaning that any data or information obtained must be secure to protect customer financial and personal data. This is a critical requirement to prevent data breaches and maintain customer trust.
Pearce Bespoke uses cloud-based software for the POS system, email marketing, and all customer management functions. These systems may generate data for the franchise, including sales data, customer information, employee and labor information, inventory, and financial reports. The franchisee is also required to participate in any area computer network, intranet system, or extranet system that Pearce Bespoke implements for the Business System.
Furthermore, franchisees must use these systems in strict compliance with the standards, protocols, and restrictions outlined in the Manuals. This includes guidelines related to the encryption of confidential information and prohibitions against transmitting libelous, derogatory, or defamatory statements. The franchisee is responsible for maintaining specific hardware, including at least one iPad, one cell phone, and one all-in-one printer, to ensure compatibility with Pearce Bespoke's systems.