Does Nothing Bundt Cakes have the right to access a franchisee's telephone data, and if so, how?
Nothing_Bundt_Cakes Franchise · 2025 FDDAnswer from 2025 FDD Document
You must obtain a new telephone number and telephone listing at your expense, to be listed under the Nothing Bundt Cakes® name and not under your corporate, partnership, or individual name, to be used exclusively in connection with your operation of the Bakery. Upon the expiration, transfer or termination of this Agreement for any reason, you must terminate your use of such telephone number(s) and listing(s) and assign same to us or our designee. You must answer the telephone in the manner we specify in the Operations Manual. You agree to assign all telephone numbers, fax numbers, and other numbers or listings associated with the Bakery to us, including all Better Business Bureau, Angie's List, Yahoo, Google, Craigslist, Facebook, YouTube, Plaxo and related listings by signing the assignment of telephone numbers attached as Exhibit 5 to this Agreement. You hereby grant us permission to access your telephone data for any purpose we deem relevant and do to so directly through you or your vendor. We have the right to require you, at your sole expense, to enter into separate agreements with our designated vendors for the Bakery's telephone equipment and service. If we choose to operate a centralized answering service for the System, you will be required to participate in such service and take all actions necessary for such participation, including the forwarding of calls to the service.
Source: Item 23 — RECEIPTS (FDD pages 93–309)
What This Means (2025 FDD)
According to Nothing Bundt Cakes' 2025 Franchise Disclosure Document, franchisees are required to obtain a new telephone number and listing under the Nothing Bundt Cakes name for exclusive use in operating the bakery. This number cannot be listed under the franchisee's corporate, partnership, or individual name. Upon termination or transfer of the franchise agreement, the franchisee must relinquish the telephone number and listing to Nothing Bundt Cakes or their designee.
The FDD specifies that Nothing Bundt Cakes has permission to access the franchisee's telephone data for any purpose they deem relevant. This access can be obtained directly through the franchisee or their vendor. Franchisees also agree to assign all telephone numbers, fax numbers, and other associated listings to Nothing Bundt Cakes, including listings on platforms like Better Business Bureau, Angie's List, Yahoo, Google, Craigslist, Facebook, and YouTube, by signing an assignment agreement.
Nothing Bundt Cakes retains the right to mandate that franchisees enter into separate agreements with their designated vendors for telephone equipment and service, at the franchisee's expense. Furthermore, if Nothing Bundt Cakes chooses to operate a centralized answering service for the system, franchisees are obligated to participate, including forwarding calls to the service. This level of control ensures brand consistency and allows Nothing Bundt Cakes to monitor and manage customer interactions effectively.