Under what conditions might Noodles & Company require a franchisee to establish a certified training program for their Noodles & Company restaurant personnel?
Noodles_Company Franchise · 2025 FDDAnswer from 2025 FDD Document
In addition to the training program, we will require you and/or your Operating Partner and other personnel for your Noodles & Company restaurant to attend and
successfully complete periodic or additional training or informational programs. We may, at our sole discretion, require or allow you to establish a certified training program (that must continue to meet our high standards) for some or all of your personnel. If any of your personnel fail to perform their duties in accordance with the certified training program you establish under our standards, they must again complete the certified training program and be re-certified.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 36–48)
What This Means (2025 FDD)
According to Noodles & Company's 2025 Franchise Disclosure Document, Noodles & Company retains the discretion to require or allow a franchisee to establish a certified training program for their personnel. This program must adhere to Noodles & Company's high standards.
If a franchisee establishes a certified training program and an employee fails to meet the standards, that employee must repeat the training and be re-certified. This ensures that all personnel are performing their duties in accordance with Noodles & Company's standards, even if the franchisee manages the training program.
This requirement underscores Noodles & Company's commitment to maintaining consistent quality and operational standards across all franchise locations. While the franchisee may have the opportunity to manage the training, Noodles & Company retains control over the standards and the requirement for re-certification, ensuring uniformity in service and product quality.