Under what condition will Noodles & Company not support iPads used in the restaurant?

According to the 2025 Noodles & Company Franchise Disclosure Document, the Restaurant Technology Support (RTS) Plan includes Restaurant iPad Management as one of the services covered under the plan. However, this support is only provided if the franchisee participates in the RTS plan, which costs $1,000 per restaurant per month.

If a franchisee chooses not to participate in the RTS plan, they will not receive support for the iPads used in their restaurant. This means the franchisee would be responsible for managing and troubleshooting any issues with the iPads themselves, or they would need to find a third-party provider to offer that support.

For a prospective franchisee, this means they need to factor in the $1,000 monthly fee when budgeting for ongoing operational costs. They also need to evaluate whether the support provided under the RTS plan is comprehensive enough for their needs, or if they would prefer to handle iPad management independently or through another service provider. Choosing not to participate in the RTS plan could save the franchisee $12,000 per year, but it would also mean taking on the responsibility and potential costs of managing the iPads themselves.