What IT support services are Noodles & Company franchisees required to purchase from the franchisor?
Noodles_Company Franchise · 2025 FDDAnswer from 2025 FDD Document
chased from multiple suppliers and most of the software we require may be purchased from multiple suppliers.
You must purchase from us certain IT support services, including support of internet/phone, Aloha (POS), OLO and NoodlesRewards, data security and PCI, restaurant Office365 email account and restaurant iPad management, pursuant to an IT Support Services Agreement. Our current monthly fees for our NoodlesRewards program are $58 per month per restaurant. Our current form of IT Support Services Agreement is included as Exhibit H to this disclosure document. The IT Support Services Agreement details
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 36–48)
What This Means (2025 FDD)
According to Noodles & Company's 2025 Franchise Disclosure Document, franchisees are required to purchase specific IT support services from the franchisor. These services include support for internet/phone, Aloha (POS), OLO and NoodlesRewards, data security and PCI compliance, restaurant Office365 email account, and restaurant iPad management.
The FDD specifies that franchisees must enter into an IT Support Services Agreement with Noodles & Company. The current monthly fees for the NoodlesRewards program are $58 per restaurant. The IT Support Services Agreement costs $1000 per month, per restaurant. Exhibit H to the disclosure document contains the current form of the IT Support Services Agreement, which details the specific services covered.
This mandatory IT support agreement ensures that all Noodles & Company locations maintain a consistent and secure technology infrastructure. By requiring franchisees to purchase these services from the franchisor, Noodles & Company aims to standardize operations and protect sensitive data. Prospective franchisees should carefully review Exhibit H to fully understand the scope of services provided and their obligations under the IT Support Services Agreement.