What is the role of the 'Designated Support Contact' for a Noodles & Company franchise?

According to the 2025 Noodles & Company Franchise Disclosure Document, each franchisee must designate a single point of contact for all IT support services, known as the 'Designated Support Contact'. This individual is the only person authorized to communicate with Noodles & Company to request and receive IT support services on behalf of the franchisee. This ensures a streamlined and efficient communication process for resolving technical issues.

The Designated Support Contact acts as a liaison between the Noodles & Company support center and the franchise location. This person should be knowledgeable about the restaurant's technology systems and have the authority to grant system access if needed for troubleshooting. By centralizing communication through a single contact, Noodles & Company aims to avoid confusion and ensure that support requests are handled in a consistent manner.

The franchisee has the ability to change the Designated Support Contact by providing written notice to Noodles & Company. This allows the franchisee to adapt to changes in staffing or expertise within their organization. This flexibility is important to ensure that the most qualified individual is always serving as the point of contact for IT support. Maintaining an active communications link from the restaurant's technology to Noodles & Company's support center is also a requirement for receiving services.