Who provides on-site assistance when the BOH fileserver needs to be replaced at a Noodles & Company franchise?

• Aloha (BOH) fileserver
  • N&C will provide the company standard BOH fileserver, monitor, mouse and keyboard – configured with the company standard BOH fileserver image for each FAO restaurant. The cost of the BOH fileserver is included in the monthly support plan fee.
  • The BOH fileserver (leased) will be replaced on a 3-year cycle. The monthly support fee includes the lease cost and the fee may be subject to increase to cover lease cost increases.
  • N&C will maintain a standard warranty/maintenance on the BOH fileserver and associated hardware and will facilitate warranty work if it is necessary. The costs of the standard maintenance/warranty are included in the monthly support fee and subject to increase to cover any increases to such costs.
  • An on-site member of the FAO team will provide hands-on assistance if the BOH fileserver needs to be replaced – either due to failure or the 3-year replacement cycle. N&C will not provide on-site support at FAO locations.
  • The standard image for the BOH fileserver will not allow and does not support the installation of any non-standard programs. Any interest in installing additional programs needs to start with a request to N&C IT Support which will then be reviewed – not necessarily approved.

Source: Item 23 — RECEIPT (FDD pages 99–350)