According to Noodles & Company's 2025 Franchise Disclosure Document, Noodles & Company provides proactive monitoring for Online Ordering (OLO) errors and connectivity as part of its technology support. This is listed under Exhibit A, which seems to outline the services included in the monthly support plan.

This proactive monitoring suggests that Noodles & Company takes a hands-on approach to ensuring the online ordering system functions smoothly. For a franchisee, this means less worry about technical glitches disrupting online sales and potentially a faster response to any issues that do arise. This can lead to a better customer experience and more reliable revenue stream from online orders.

In addition to proactive monitoring, Noodles & Company also offers incident resolution for online ordering and the Noodles Rewards app. This combination of proactive and reactive support indicates a comprehensive approach to maintaining the online ordering system and customer loyalty program, which are increasingly important for restaurant businesses.