What polling and communication software must a Noodles & Company franchisee purchase?
Noodles_Company Franchise · 2025 FDDAnswer from 2025 FDD Document
s. Annual hardware and software maintenance costs for these systems are approximately $3,000 per restaurant.
You must also purchase and use the necessary polling and communication software, which will allow you to communicate daily financial information to us.
We may also require you to purchase and use the same back office, inventory and ideal food cost software that we use. We currently use eRestaurant Services for our inventory and ideal food cost software, which generally will cost about $134 per month per restaurant.
The above standards represent the current systems and configuration used at Noodles & Company. If, in the future, we elect to change the software and or the hardware, you will be required, at your cost, to make the same changes or upgrades.
You must, at your expense, purchase and upgrade or replace financial and inventory data processing and communications systems whenever we require it. All hardware and software, to include the operating system, should be maintained at the level or version supported by the providin
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 36–48)
What This Means (2025 FDD)
According to the 2025 Noodles & Company Franchise Disclosure Document, franchisees must purchase polling and communication software. This software is essential for communicating daily financial information to Noodles & Company.
The FDD also states that Noodles & Company may require franchisees to purchase and use the same back office, inventory, and ideal food cost software that they use. Currently, Noodles & Company uses eRestaurant Services for this purpose, which costs approximately $134 per month per restaurant.
Noodles & Company retains the right to change the required software and hardware in the future, and franchisees are obligated to implement these changes at their own expense. Franchisees are also responsible for purchasing and upgrading financial and inventory data processing and communication systems when required by Noodles & Company. All hardware and software, including the operating system, must be maintained at the level or version supported by the vendor. There are no contractual limits on the frequency or cost of these required upgrades.