Is it permissible to operate a Noodles & Company Restaurant without a suitably trained manager or shift supervisor covering every shift?

According to Noodles & Company's 2025 Franchise Disclosure Document, it is not permissible to operate a Noodles & Company restaurant without a suitably trained manager or shift supervisor covering every shift. The FDD states that each Noodles & Company restaurant must be staffed by at least one general manager who has completed the company's management training program. Additionally, appropriate numbers of assistant managers, shift supervisors, and other employees must be present so that all shifts are covered by at least one assistant manager or shift supervisor.

This requirement ensures that each Noodles & Company restaurant maintains a high standard of operation and customer service. Having a trained manager or supervisor on every shift helps to ensure that employees are properly supervised, that food safety standards are followed, and that customer issues are resolved promptly. This also protects the brand's reputation and ensures a consistent customer experience across all locations.

For a prospective franchisee, this means committing to having enough trained personnel to cover all operating hours. This may require hiring and training multiple managers and supervisors, which can add to the overall cost of operating the franchise. Franchisees should factor in these staffing costs when evaluating the financial viability of a Noodles & Company franchise. It is also important to maintain ongoing training programs to ensure that all managers and supervisors stay up-to-date on the latest company policies and procedures.