Is NCR Hardware Maintenance required for all devices at a Noodles & Company franchise?

According to the 2025 Noodles & Company FDD, NCR Hardware Maintenance is specifically required for certain devices within a Noodles & Company franchise. This requirement applies to front-of-house POS terminals, payment terminals, and kitchen display system controllers. For these devices, Noodles & Company will assist in identifying issues, arranging replacements with NCR if needed, and providing remote support for hardware installation. Additionally, Noodles & Company will remind the restaurant team to return any failed equipment.

However, the hardware maintenance requirement does not extend to all devices. For other devices, such as receipt printers, scanners, and back-office printers, the policy is different. These devices are replaced upon failure, and the restaurant franchisee is responsible for covering the replacement costs. This distinction is important for budgeting and planning purposes, as franchisees need to be prepared for potential expenses related to the failure of these non-covered devices.

It's also important to note that the franchisee is responsible for lost or damaged equipment under the terms of the NCR Hardware Maintenance agreement and will be billed accordingly by NCR. This highlights the importance of proper handling and security of the covered equipment to avoid unexpected costs. Understanding these specific hardware maintenance requirements and exclusions is crucial for a prospective Noodles & Company franchisee to manage their technology infrastructure effectively and control expenses.