What must the manager of a Noodles & Company restaurant adhere to?
Noodles_Company Franchise · 2025 FDDAnswer from 2025 FDD Document
Your Noodles & Company restaurant must, at all times, be managed by you, your Operating Partner or by a manager who has completed the appropriate training program to our satisfaction. He/she must adhere to our customer service standards as outlined in the Operations Manual.
(a) You must constantly maintain and continuously operate your Noodles & Company Restaurant's condition and appearance so that it is attractive, clean and efficiently operated in accordance with the Operations Manual. You must maintain the interior and exterior of your Noodles & Company Restaurant and all fixtures, equipment, utensils, furnishings, floor coverings, interior and exterior signage, the building interior and exterior, interior and exterior lighting, landscaping and parking lot surfaces in firstclass condition and in the highest degree of cleanliness, orderliness, sanitation and repair in accordance with the requirements of the System and the Operations Manual and the lease or sublease for your Noodles & Company Restaurant (if applicable).
You must operate your Noodles & Company Restaurant in full compliance with all applicable laws, ordinances and regulations, including regulations relating to the sale of beer and wine (if applicable). You must maintain in force in your name all required licenses, permits and certificates relating to the operation of your Noodles & Company Restaurant.
All of your advertising and promotion must be completely factual and must conform to the highest standards of ethical advertising and is subject to our prior written approval. In all dealings with us, as well as your customers, suppliers, lessors and the public, you must adhere to the highest standards of honesty, integrity, fair dealing and ethical conduct.
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS (FDD pages 60–62)
What This Means (2025 FDD)
According to the 2025 Noodles & Company FDD, a Noodles & Company restaurant must be managed by the Operating Partner, a general manager, an assistant manager, or a shift supervisor who has completed the appropriate training programs. The general manager must dedicate 100% of their working time to the management of the Noodles & Company restaurant. The manager must adhere to the customer service standards outlined in the Operations Manual.
The franchisee must ensure the Noodles & Company restaurant is attractive, clean, and efficiently operated, maintaining both the interior and exterior in first-class condition. This includes all fixtures, equipment, utensils, furnishings, floor coverings, signage, lighting, landscaping, and parking lot surfaces. The restaurant must be maintained in accordance with the Operations Manual and the lease or sublease agreement.
The franchisee must operate the Noodles & Company restaurant in full compliance with all applicable laws, ordinances, and regulations, including those related to the sale of beer and wine, if applicable. They must also maintain all required licenses, permits, and certificates. All advertising and promotion must be factual and conform to ethical standards, subject to Noodles & Company's prior written approval. The franchisee must adhere to the highest standards of honesty, integrity, fair dealing, and ethical conduct in all dealings with Noodles & Company, customers, suppliers, lessors, and the public.