Which item in the Noodles & Company Disclosure Document covers initial and ongoing training?
Noodles_Company Franchise · 2025 FDDAnswer from 2025 FDD Document
[Item 11: FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING]
You and your Operating Partner must complete all Noodles & Company training, which includes hands-on training and classroom training covering all phases of Noodles & Company restaurant operations, including food preparation, food safety, equipment operation and maintenance, cost control, inventory control and basic techniques of management. The training time periods and locations will be set forth by Noodles & Company, as amended, in the Noodles & Company Operations Manual and other materials as we deem appropriate. You and your Operating Partner must start your training at least 16 weeks prior to your first restaurant opening and your General Manager must start his/her training at least 12 weeks prior to the restaurant opening. Currently, training typically occurs at the Noodles & Company Central Support Office in Broomfield, Colorado, and at certified training restaurants in Colorado and in other states. The duration of general manager training under the current general manager training schedule is set forth in the Training Summary provided below. Training is currently scheduled based on a mutually agreed upon schedule between the FAO and Noodles & Company.
As of the date of this disclosure document, training will be administered by Becky Randall, Director - Training Ops Services and various members of our staff and Noodles & Company restaurant management personnel who have experience in the operation of Noodles & Company restaurants. Ms. Randall has been in the Director of Training role for almost nine years. In most cases, our trainers have an average of 8-12 years of previous experience with Noodles & Company.
You are required to use the Company designated systems for procedures and training. The internal procedure system is The Binder. The training systems is a webbased Learning Management system. It's called The Table and all new hire and development training is done via this website-based platform. It works on all devices with an internet connection and all team members have personal access to it to absorb their training. The cost is per restaurant per month. You must replace any individual who fails to successfully complete the appropriate training program(s) or who otherwise is not qualified to manage or perform the required functions at a Noodles & Company restaurant. We will not charge any fees for attending the training programs we are required to provide pursuant to the Franchise Agreement; however, you must pay for additional training. As described in Item 7, you will be responsible for all compensation and expenses (including travel, meals and lodging) incurred due to any training programs. Neither you nor your employees will receive any compensation from us for services performed during training.
[Item 23: RECEIPT]
4. TRAINING AND GUIDANCE.
4.01 Our Training Programs. If you (or your Operating Partner) or any of your general managers have not completed the appropriate certified training programs as set forth in our then current Operations Manual, then prior to opening your Noodles & Company Restaurant, you and your Operating Partner and all such general managers must attend and successfully complete the appropriate Owner, Operating Partner and general manager certified training programs, as applicable, conducted at such time(s) and place(s) as we designate, including in our Company-owned Restaurants if we so elect. Thereafter, any person who replaces your Operating Partner or any general managers must successfully complete the appropriate certified training program before assuming the particular position. In lieu of attending the current training program, a general manager may be "certified" by Franchise Operations. We may require you and your Operating Partner and Restaurant management personnel to attend and successfully complete periodic or additional training programs. We may require you and your general managers to attend additional training, or other informational programs from time to time as we deem necessary for re-training, new product roll-outs, new equipment usage, etc. Except in the case where you are an Affiliate of an existing area operator of Noodles & Company restaurants who has opened Noodles & Company restaurants prior to your opening Noodles & Company restaurants, we will not charge any fees for attendance at any such training programs for your initial Area Operator
training, Operating Partner training and the first two (2) general managers' training for the first two Restaurants you open (for an aggregate total of four (4) general managers being trained). Subsequent or additional training shall be provided upon your request or based on our determination that such training is necessary or desirable, at the cost set forth in our then current Operations Manual. You will be responsible for all compensation and expenses (including travel, meals and lodging and fully-burdened salaries and expenses for days or hours of such training) incurred by you and your Personnel in attending any training programs. You must immediately replace any individual who fails to successfully complete any training program. Our training programs are more fully described in the Noodles & Company Operations Manual. The scheduling, content and duration of our training programs are at our discretion and we reserve the right to modify such training, including the materials, equipment and support used.
Your Personnel must complete our approved training program for the positions in which they will be employed, as set forth in our Operations Manual and as amended or modified from time to time.
Source: Item 9 — FRANCHISEE'S OBLIGATIONS (FDD pages 33–35)
What This Means (2025 FDD)
According to the 2025 Noodles & Company Franchise Disclosure Document, Item 11, titled "FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING," and Item 23, titled "RECEIPT" cover initial and ongoing training. Item 11 describes the training that Noodles & Company provides to franchisees and their operating partners, including hands-on and classroom training on various aspects of restaurant operations. It also mentions the training locations, the personnel who administer the training, and the systems used for procedures and training. Item 23 also references training programs for franchisees, operating partners, and general managers, as well as additional training programs that Noodles & Company may require.
Item 11 specifies that franchisees and their operating partners must complete all Noodles & Company training, which includes hands-on and classroom instruction covering all phases of restaurant operations. This encompasses food preparation, food safety, equipment operation and maintenance, cost control, inventory control, and basic management techniques. The training schedule is determined by Noodles & Company and outlined in the Operations Manual. Franchisees and operating partners typically begin training 16 weeks before their first restaurant opening, while general managers start 12 weeks prior. Training usually takes place at the Central Support Office in Broomfield, Colorado, and at certified training restaurants in Colorado and other states.
Item 11 also mentions that Noodles & Company will not charge fees for the training programs required by the Franchise Agreement. However, franchisees are responsible for compensation and expenses, including travel, meals, and lodging, incurred during training programs. Item 23 states that if franchisees, operating partners, or general managers have not completed the certified training programs, they must attend and successfully complete the programs before opening a Noodles & Company Restaurant. It also mentions that Noodles & Company may require franchisees, operating partners, and restaurant management personnel to attend periodic or additional training programs for retraining, new product roll-outs, and new equipment usage.