What hours are the Noodles & Company IT Support team available?
Noodles_Company Franchise · 2025 FDDAnswer from 2025 FDD Document
- Contacting N&C IT Support to report a problem or incident:
- The IT Support team is available from 7am 10pm MT.
- For emergencies, the requestor calls the provided 1-800 number.
- Emergencies are defined as those incidents resulting in a complete inability to serve guests.
- It is the goal of the IT Support Team to engage for emergencies issues within one hour of receiving a request – the actual time to resolution depends on the incident.
- For non-emergencies, the requestor sends an email to itsupport@noodles.com.
- Non-emergencies include partial outages, inconveniences, inquiries and ideas.
- It is the goal of the IT Support Team to engage for non-emergencies within 24 hours and resolve within 3 days.
Source: Item 23 — RECEIPT (FDD pages 99–350)
What This Means (2025 FDD)
According to Noodles & Company's 2025 Franchise Disclosure Document, the IT Support team is available from 7 a.m. to 10 p.m. Mountain Time. For emergencies that result in a complete inability to serve guests, franchisees can call a provided 1-800 number. The IT Support Team aims to engage on emergency issues within one hour of receiving a request, though the actual resolution time depends on the specific incident.
For non-emergency issues, such as partial outages, inconveniences, inquiries, and ideas, franchisees can send an email to it-support@noodles.com. The IT Support Team's goal is to engage on non-emergency issues within 24 hours and resolve them within three days.
This support structure is important for franchisees as it outlines the expected response times for different types of IT issues, allowing them to plan accordingly and minimize disruptions to their business. Knowing the specific channels for emergency and non-emergency support ensures that franchisees can efficiently address technical problems and maintain smooth operations at their Noodles & Company restaurant.