What hardware maintenance is required for Noodles & Company franchisees?
Noodles_Company Franchise · 2025 FDDAnswer from 2025 FDD Document
11.02 Technology Requirements for Reporting Data. You must record all sales on computer-based cash registers which are fully compatible with our computer system and which include an information interface capability to communicate electronically with our computer system to provide us with continuous transaction level point of sale data. You agree to purchase or lease, at your expense, such computer hardware and software, required dedicated telephone and power lines, DSL or better transmission lines, modems, printers, and other computer related accessories and peripheral equipment as we may specify, for the purpose of, among other functions, recording financial and customer data and communicating with us. We may require you to use proprietary software and any other computer systems, which we may prescribe from time to time, and you agree to execute such agreements as we may require in connection therewith. We may prescribe a specific point of sale or other computer hardware and software, which you agree to purchase.
You must provide such assistance as may be required to connect your computer system with our computer system and point of sale system. We shall have the right to retrieve transaction level data through point of sale electronic reporting as well as time of order to time of delivery data and such other information from your computer system as we deem necessary or desirable, and you agree to fully cooperate with such efforts. You will be required to provide us with all of the data Company-owned Restaurants provide to us in a format readily usable by us. In view of the contemplated interconnection of computer systems and the necessity that such systems be compatible with each other, you agree that you will comply strictly with our standards and specifications for all items associated with your computer systems.
To ensure full operational efficiency and optimum communication capability among computer systems installed by Noodles & Company Restaurants, you agree, at your expense, to keep your computer systems in good maintenance and repair, and to promptly install such additions, changes, modifications, substitutions or replacements to hardware, software, telephone and power lines, and other computer-related facilities, as
we direct. In the event we approve your use of a website, you agree to ensure that the website is compatible with our website(s) and capable of any linkages we may require.
You agree to purchase from us such IT training and support services as we may require from time to time, pursuant to our IT Support Services Agreement as in effect from time to time.
Source: Item 23 — RECEIPT (FDD pages 99–350)
What This Means (2025 FDD)
According to the 2025 Noodles & Company Franchise Disclosure Document, franchisees are responsible for maintaining and repairing their computer systems to ensure they are fully operational and compatible with Noodles & Company's systems. This includes keeping computer systems in good repair and promptly installing any additions, changes, modifications, substitutions, or replacements to hardware, software, telephone and power lines, and other computer-related facilities as directed by Noodles & Company. Franchisees must also record all sales on computer-based cash registers that are fully compatible with Noodles & Company's computer system and have an information interface capability for electronic communication.
Noodles & Company may require franchisees to purchase or lease specific computer hardware and software, dedicated telephone and power lines, DSL or better transmission lines, modems, printers, and other computer-related accessories and peripheral equipment. Franchisees must also provide assistance to connect their computer system with Noodles & Company's system and point of sale system. Noodles & Company has the right to retrieve transaction-level data and other information from the franchisee's computer system and franchisees must fully cooperate with these efforts.
To support franchisees, Noodles & Company offers a Restaurant Technology Support (RTS) Plan for $1,000 per restaurant per month. This plan includes support for internet/phones, Aloha (POS) hardware troubleshooting/replacement, OLO and Noodles Rewards, data security and PCI, Arista wireless for guest WiFi and wireless IDS/IPS, Restaurant Microsoft365 Email Account, and Restaurant iPad Management. Participating in this plan can help franchisees maintain their technology and data security, but it is an additional monthly cost to consider.