factual

Must Noodles & Company franchisees subscribe to the Aloha Essentials package for POS software?

Noodles_Company Franchise · 2025 FDD

Answer from 2025 FDD Document

Records. You agree to prepare and to maintain for three years complete and accurate books, records (including invoices and records relating to your marketing expenditures) and accounts (using our then current standard chart of accounts) for your Noodles & Company Restaurant, copies of your sales tax returns and such portions of your state and federal income tax returns as relate to your Noodles & Company Restaurant. You further agree to prepare financial statements required in Section 11.03 in the form and presentation specified by us. All such books and records shall be kept at your principal address indicated on the first page of this Agreement, unless we otherwise approve.

11.02 Technology Requirements for Reporting Data. You must record all sales on computer-based cash registers which are fully compatible with our computer system and which include an information interface capability to communicate electronically with our computer system to provide us with continuous transaction level point of sale data. You agree to purchase or lease, at your expense, such computer hardware and software, required dedicated telephone and power lines, DSL or better transmission lines, modems, printers, and other computer related accessories and peripheral equipment as we may specify, for the purpose of, among other functions, recording financial and customer data and communicating with us. We may require you to use proprietary software and any other computer systems, which we may prescribe from time to time, and you agree to execute such agreements as we may require in connection therewith. We may prescribe a specific point of sale or other computer hardware and software, which you agree to purchase.

You must provide such assistance as may be required to connect your computer system with our computer system and point of sale system. We shall have the right to retrieve transaction level data through point of sale electronic reporting as well as time of order to time of delivery data and such other information from your computer system as we deem necessary or desirable, and you agree to fully cooperate with such efforts. You will be required to provide us with all of the data Company-owned Restaurants provide to us in a format readily usable by us. In view of the contemplated interconnection of computer systems and the necessity that such systems be compatible with each other, you agree that you will comply strictly with our standards and specifications for all items associated with your computer systems.

To ensure full operational efficiency and optimum communication capability among computer systems installed by Noodles & Company Restaurants, you agree, at your expense, to keep your computer systems in good maintenance and repair, and to promptly install such additions, changes, modifications, substitutions or replacements to hardware, software, telephone and power lines, and other computer-related facilities, as

we direct. In the event we approve your use of a website, you agree to ensure that the website is compatible with our website(s) and capable of any linkages we may require.

Source: Item 23 — RECEIPT (FDD pages 99–350)

What This Means (2025 FDD)

According to Noodles & Company's 2025 Franchise Disclosure Document, franchisees are required to record all sales on computer-based cash registers that are fully compatible with Noodles & Company's computer system. These systems must have the capability to communicate electronically to provide continuous transaction-level point of sale data. Franchisees are responsible for purchasing or leasing the necessary computer hardware and software, dedicated telephone and power lines, DSL or better transmission lines, modems, printers, and other related equipment as specified by Noodles & Company.

The FDD states that Noodles & Company may require franchisees to use proprietary software and other computer systems, potentially prescribing a specific point of sale (POS) or other hardware and software that franchisees must purchase. Franchisees must assist in connecting their computer system with Noodles & Company's systems, allowing Noodles & Company to retrieve transaction-level data, time of order to time of delivery data, and other information deemed necessary. Franchisees must also provide data in a format readily usable by Noodles & Company, mirroring the data provided by company-owned restaurants.

To ensure operational efficiency and communication among computer systems, franchisees must maintain their computer systems in good repair and promptly install any additions, changes, modifications, substitutions, or replacements to hardware, software, and related facilities as directed by Noodles & Company. Additionally, franchisees agree to purchase IT training and support services as required by Noodles & Company, according to the terms of the IT Support Services Agreement. The Restaurant Technology Support (RTS) Plan costs $1000 per restaurant per month and includes hardware troubleshooting/replacement and menu changes for Aloha (POS) software.

Disclaimer: This information is extracted from the 2025 Franchise Disclosure Document and is provided for research purposes only. It does not constitute legal or financial advice. Consult with a franchise attorney before making any investment decisions.