What is the franchisee responsible for regarding access to the Noodles & Company 'The Binder' portal?
Noodles_Company Franchise · 2025 FDDAnswer from 2025 FDD Document
We will allow you access to our internal site which is an app platform powered by PlayerLync. This site is internally referred to as "The Binder" and is operated on an iPad. You will provide the hardware (iPad) based on the requirements of the platform. The system cost is per device per month. "The Binder" will provide you access to our electronic Operations Manual and other helpful information. You may print one copy of the Noodles & Company Operations Manual (147 pages) from "The Binder", which is allowed as a loan to you. (The Operations Manual Table of Contents is attached as Exhibit D.) The Operations Manual currently consists of a series of documents and writings regarding training, management, quality assurance, health and safety, safety and security, customer service, Approved Suppliers and other requirements for the establishment and operation of a Noodles & Company restaurant. (Franchise Agreement, Sections 4.03 and 12). You are solely responsible for any access license fees associated with use of the portal and for obtaining all necessary hardware and software for this access; and
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 36–48)
What This Means (2025 FDD)
According to the 2025 Noodles & Company Franchise Disclosure Document, franchisees are responsible for several aspects related to accessing and using the 'The Binder' portal. 'The Binder' is Noodles & Company's internal site, an app platform powered by PlayerLync, and is operated on an iPad. Franchisees must provide the necessary iPad hardware that meets the platform's requirements.
In addition to providing the hardware, franchisees are responsible for covering the system costs, which are charged on a per-device, per-month basis. This fee covers the ongoing access to the platform. Franchisees are also solely responsible for any access license fees associated with using the portal.
Furthermore, franchisees must obtain all necessary software required to access and effectively use 'The Binder'. This includes ensuring that the iPad and any related systems are properly configured and maintained to meet the technical requirements of the platform. 'The Binder' provides access to the electronic Operations Manual and other helpful information, and franchisees are allowed to print one copy of the Noodles & Company Operations Manual (147 pages) from it, which is considered a loan to the franchisee.