Is the Noodles & Company franchisee responsible for maintaining the currency of all Technology?
Noodles_Company Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisee is solely responsible for procuring, at its sole cost and expense, and reimbursing Company, as applicable, for any leased equipment and shall be required to renew all leases and related maintenance contracts upon renewal.
- 1.d Unsupported Modifications.
Company desires to maintain a consistent implementation of Technology across all restaurants.
Accordingly, Company will not be required to extend Services to any modifications of Franchisee that do not comply with the Company requirements for the Technology.
- 1.e Franchisee's Users.
Franchisee shall provide knowledgeable and adequately trained users who have full system access and authority should Company need Franchisee's help to research or replicate a reported problem.
- 1.f Online Support.
Franchisee must maintain at all times an active communications link from Franchisee's Technology to Company's support center in order for Franchisee to receive Services.
Designated Support Contacts.
A single point of contact for all support Services ("Designated Support Contact") shall be designated by Franchisee.
The Designated Support Contact shall be the sole individual who may communicate with Company to request and receive the Services on behalf of Franchisee.
Franchisee may change the Designated Support Contact upon written notice to Company.
Source: Item 22 — CONTRACTS (FDD pages 98–99)
What This Means (2025 FDD)
According to the 2025 Noodles & Company FDD, the franchisee is responsible for procuring and maintaining technology for their restaurant. The franchisee is solely responsible for procuring, at its sole cost and expense, and reimbursing Noodles & Company, as applicable, for any leased equipment and shall be required to renew all leases and related maintenance contracts upon renewal.
Noodles & Company desires to maintain a consistent implementation of Technology across all restaurants. Accordingly, Noodles & Company will not be required to extend Services to any modifications of Franchisee that do not comply with the Company requirements for the Technology. The franchisee must maintain at all times an active communications link from Franchisee's Technology to Company's support center in order for Franchisee to receive Services.
The franchisee must also provide knowledgeable and adequately trained users who have full system access and authority should Noodles & Company need Franchisee's help to research or replicate a reported problem. A single point of contact for all support Services shall be designated by Franchisee. The Designated Support Contact shall be the sole individual who may communicate with Noodles & Company to request and receive the Services on behalf of Franchisee. Franchisee may change the Designated Support Contact upon written notice to Company.