What roles did Kim Rodgers hold at MRCOOL, LLC, an affiliate of Mrcool, from April 24, 2023?
Mrcool Franchise · 2025 FDDAnswer from 2025 FDD Document
Kim Rodgers is our Franchise Service Specialist and has served in this role from November 11, 2024 to date. From April 24, 2023, Ms. Rodgers has served in various roles with our affiliate MRCOOL, LLC, including Customer Service Specialist, Customer Service Lead, and Warranty Specialist in Hickory, Kentucky.
Source: Item 2 — BUSINESS EXPERIENCE (FDD pages 10–11)
What This Means (2025 FDD)
According to Mrcool's 2025 Franchise Disclosure Document, Kim Rodgers has served as the Franchise Service Specialist for Mrcool Franchising, LLC since November 11, 2024. Prior to this role, starting from April 24, 2023, she held various positions at MRCOOL, LLC, an affiliate of Mrcool. These roles included Customer Service Specialist, Customer Service Lead, and Warranty Specialist, all located in Hickory, Kentucky.
This information is relevant for prospective franchisees as it provides insight into the experience and background of the personnel supporting the Mrcool franchise system. Specifically, it shows that Kim Rodgers has experience in customer service and warranty support within the MRCOOL organization before transitioning to her current role as Franchise Service Specialist. This suggests she may have a solid understanding of Mrcool's products, services, and customer needs.
Understanding the roles and experiences of the Mrcool team members can help a franchisee assess the level of support and expertise they can expect to receive from the franchisor. It also gives insight into the career paths available within the Mrcool organization, which may be relevant for franchisees looking to build a team and promote from within.