What is the role of the Operating Manager in the day-to-day operations of a Mrcool franchise?
Mrcool Franchise · 2025 FDDAnswer from 2025 FDD Document
definition of "MRCOOL Centers", shall further include, refer to and mean: every business and all businesses owned and/or operated by Franchisor, Franchisor's affiliates and/or authorized franchisees that use and/or is/are required to use the System and/or Licensed Marks, and, including, but not limited to, the Franchised Business.
- "Operating Manager" refers to and means the Manager designated by Franchisee or Franchisee's Managing Owner, that is charged with the obligation and responsibility to supervise and manage (onsite at Franchisee's Center Facility) the day-to-day operations of the Franchised Business. At all times, the Operating Manager must: (a) meet all of Franchisor's minimum training and brand quality control standards and criteria for managers as may be set forth in the Operations Manual; (b) successfully complete Franchisor's initial training program; (c) sign the Confidentiality Agreement; and (d) agree, in writing, to assume responsibility for the on-site management and supervision of the Franchised Business.
- "Operations Manual" refers to and means, individually and collectively, the manual(s) designated by Franchisor and relating to the development and/or operations of MRCOOL Centers including, but not limited to, the policies, procedures and requirements for the development and operation of MRCOOL Centers. The Operations Manual may consist of one or more volumes, handbooks, manuals, written materials, videos, electronic media files, cloud/internet based list-service, intranet, internet based and accessed databases, computer media, email, webinars and other materials as may be modified, added
to, replaced or supplemented by Franchisor from time to time in Franchisor's Reasonable Business Judgment, whether by way of supplements, replacement pages, franchise bulletins, or other official pronouncements or means.
Source: Item 23 — RECEIPTS (FDD pages 55–263)
What This Means (2025 FDD)
According to Mrcool's 2025 Franchise Disclosure Document, the Operating Manager is responsible for supervising and managing the day-to-day operations of the franchised business at the Mrcool Center facility. The franchisee can delegate management functions to an authorized Operating Manager if the Managing Owner is not actively involved in the business.
To qualify as an Operating Manager, the individual must meet Mrcool's minimum training and brand quality control standards, successfully complete the initial training program, sign a Confidentiality Agreement, and agree in writing to assume responsibility for the on-site management and supervision of the Mrcool franchise. If the Operating Manager is a family member of the franchisee or an owner, they must also sign and agree to be bound by the terms of the Franchise Owner and Spouse Agreement and Guaranty.
If the Mrcool franchise is not managed by a Managing Owner or an Operating Manager who has satisfactorily completed the Training Program, Mrcool is authorized to appoint a manager to maintain the operations of the franchised business on behalf of the franchisee. However, this does not relieve the franchisee of their obligations or waive Mrcool's right to terminate the franchise agreement. Mrcool can also charge fees and expenses for these management services.