Who is responsible for hardware repairs or replacement of Mrcool systems that are no longer covered under warranty?
Mrcool Franchise · 2025 FDDAnswer from 2025 FDD Document
rer of the computer and the licensor of business management system. You are responsible for hardware repairs or replacement of systems that are no longer covered under warranty. Your estimated costs for the maintenance, repair and updates for the computer and business management systems is estimated to not exceed $5,000 per year. There are no contractual obligations imposed on us to maintain, repair, update, or upgrade your computer systems. We will have independent access to all of the information and data that is electronically transmitted on your business management system and will have access to all data related to the financial performance of your Center. There are no contractual
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 27–35)
What This Means (2025 FDD)
According to the 2025 Mrcool Franchise Disclosure Document, the franchisee is responsible for the hardware repairs or replacement of computer systems that are no longer covered under warranty. Mrcool requires franchisees to purchase and maintain a computer system at their Center location, including hardware and software for back office management, security, printers, archive systems, and high-speed internet. The initial cost for this system ranges from $51,647 to $150,000.
This means that after the initial warranty period for the computer hardware expires, the franchisee must bear the costs of any necessary repairs or replacements. The FDD estimates that annual maintenance, repair, and updates for these systems will not exceed $5,000 per year.
It is important to note that Mrcool has no contractual obligation to maintain, repair, update, or upgrade the franchisee's computer systems. Additionally, Mrcool retains independent access to all information and data transmitted on the franchisee's business management system, including financial performance data. This highlights the importance of budgeting for ongoing IT maintenance and understanding the franchisor's access to business data.