What form can the Mrcool Manuals take?
Mrcool Franchise · 2025 FDDAnswer from 2025 FDD Document
You must keep as confidential our Manuals and any supplements to the Manuals. Our Manuals may take the form of written materials and/or digitally distributed and stored materials and made available to you for use in connection with the Franchised Business. The Manuals contain information about our System, Approved Services and Products, System Supplies, proprietary products, marketing systems, training, and confidential methods of operation. You must use all reasonable and prudent means to maintain the Manuals and the information maintained in the Manuals as confidential and prevent any unauthorized copies, recordings, reproduction, or distribution of the Manuals or the information contained in the Manuals. You must also restrict access to the Manuals to management level employees who sign a confidentiality agreement with you and are required by you to maintain the confidentiality of the Manuals and refrain from distributing or disclosing the Manuals and the information contained in the Manuals. You must provide us with immediate notice if you learn of any unauthorized use of the Manuals or of the information contained
Source: Item 14 — PATENTS, COPYRIGHTS AND PROPRIETARY INFORMATION (FDD pages 41–42)
What This Means (2025 FDD)
According to Mrcool's 2025 Franchise Disclosure Document, the Mrcool Manuals, which contain confidential information about the Mrcool system, approved services and products, system supplies, proprietary products, marketing systems, training, and methods of operation, can be presented in two formats. These manuals may be in the form of written materials, providing franchisees with physical documents to reference. Alternatively, the manuals can be digitally distributed and stored, allowing franchisees to access the information electronically.
As a prospective Mrcool franchisee, it is important to understand that these manuals contain proprietary and confidential information that must be protected. Franchisees are responsible for maintaining the confidentiality of the manuals and preventing any unauthorized copies, recordings, reproduction, or distribution of the manuals or the information contained within them. Access to the manuals should be restricted to management-level employees who have signed a confidentiality agreement.
It is also crucial to promptly notify Mrcool if you become aware of any unauthorized use of the manuals or any infringement or challenge to the proprietary or confidentiality of the information they contain. Mrcool retains the discretion to take or refrain from taking any action they deem appropriate in such situations and will control any legal proceedings related to the manuals' copyright or patent. Franchisees should be aware that Mrcool is not obligated to participate in their defense or indemnify them for damages or expenses in proceedings involving a copyright or patent.