Does the Mrcool FDD specify any requirements for the franchisee to maintain the confidentiality of the franchisor's confidential information?
Mrcool Franchise · 2025 FDDAnswer from 2025 FDD Document
6.B. RESTRICTIVE COVENANTS: KNOW-HOW
Franchisee agrees that, at all times, both during the Term of this Agreement and, after its expiration or termination, Franchisee: (a) shall not use the Know-How in any business or capacity other than the operation of the Franchised Business pursuant to this Agreement and as instructed by Franchisor; (b) shall maintain the confidentiality of the Know-How at all times; (c) shall not make unauthorized copies of documents containing any Know-How; (d) shall take all reasonable steps that Franchisor requires from time to time to prevent unauthorized use or disclosure of the Know-How; and (e) shall stop using the Know-How immediately upon the expiration, termination or Transfer of this Agreement. Franchisee agrees that the foregoing covenants and obligations shall also apply to: (a) Franchisee's Owners and Spouses and, that Franchisee's Owners and Spouses shall each execute and deliver to Franchisor the Franchise Owner and Spouse Agreement and Guaranty in the form attached to this Agreement as Exhibit 1; and (b) Franchisee's directors, officers, employees and agents where disclosure of the Know-How was necessary for the operations of the Franchised Business and where such director, officer, employee and/or agent previously executed and timely delivered to Franchisor the Confidentiality Agreement in the form attached as Exhibit 2.
6.C. RESTRICTIVE COVENANTS: CONFIDENTIAL INFORMATION
Franchisee agrees that, at all times, both during the Term of this Agreement and, after its expiration or termination, Franchisee: (a) shall not use the Confidential Information in any business or capacity other than the MRCOOL Center operated by Franchisee; (b) shall maintain the confidentiality of the Confidential Information at all times; (c) shall not make unauthorized copies of documents containing any Confidential Information; (d) shall take such reasonable steps as Franchisor may ask of Franchisee from time to time to prevent unauthorized use or disclosure of the Confidential Information; and (e) shall stop using the Confidential Information immediately upon the expiration, termination or Transfer of this Agreement. Franchisee agrees that the foregoing covenants and obligations shall also apply to: (a) Franchisee's Owners and Spouses and that Franchisee's Owners and Spouses shall each execute and deliver to Franchisor the
[Item 23: RECEIPTS]
4.C. OPERATIONS MANUAL
Franchisor shall provide Franchisee with access to the Operations Manual. The Operations Manual contains, as designated and determined by Franchisor, mandatory and, as applicable, suggested specifications, standards and operating procedures that Franchisor prescribes for MRCOOL Centers. Franchisee shall operate the Franchised Business in strict accordance with the standards, specifications, and requirements set forth in the Operations Manual as, such standards, specifications, and requirements including, but not limited to, the Approved Services and Products, System Supplies, and, authorized and designated suppliers, as of the Effective Date of this Agreement, and, as they may be supplemented, modified, changed, and/or replaced in the future and, from time to time, by Franchisor, in Franchisor's Reasonable Business Judgment. Franchisee shall keep and maintain the confidentiality of the Operations Manual and, shall keep and maintain all files, data and information contained in the Operations Manual in a secure location and/or in a protected confidential state and, as otherwise directed by Franchisor. The master copy and official version of the Operations Manual is and shall be the copy and/or version maintained and designated by Franchisor in Franchisor's ordinary course of business.
[Item 23: RECEIPTS]
11.F. OWNERSHIP OF INNOVATIONS, IMPROVEMENTS AND INFORMATION
Franchisee agrees that with regard to the Franchised Business, all customer lists, including the contents and information contained in all customer lists, constitute Confidential Information and an asset of Franchisor whether or not such information was supplied by Franchisor. During the Term, and in connection with the development, establishment, marketing, promotion and operation of the Franchised Business, Franchisee shall disclose to Franchisor all of Franchisee's ideas, concepts, methods, and products conceived or developed by Franchisee, any Owner, and/or Franchisee's affiliates, officers, directors, shareholders, partners, agents, members, representatives, independent contractors, servants and employees relating to the development and operation of MRCOOL Centers and the System. Franchisee hereby assigns to Franchisor, and Franchisee agrees to procure an assignment of any such ideas, concepts, methods, and products that Franchisee is required to disclose to Franchisor under this Article 11.F. from each Owner and Franchisee's affiliates, officers, directors, shareholders, partners, agents, members, representatives, independent contractors, servants and employees. Franchisor shall have no obligation to tender any lump sum payment, on-going payments, or any other consideration to Franchisee, any Owner, each Owner and Franchisee's
[Item 23: RECEIPTS]
(j) Franchisee discloses, divulges, provides access to, communicates, and/or permits the communication of the contents, data and/or information contained in the Operations Manual to any third party not otherwise authorized by Franchisor;
(k) Franchisee discloses, divulges, provides access to, communicates, and/or permits the communication of Confidential Information to any third party not otherwise authorized by Franchisor;
[Item 23: RECEIPTS]
- (13) Transferee's employees, directors, officers, independent contractors, and agents who will have access to Confidential Information shall execute the Confidentiality Agreement attached hereto as Exhibit 2;
[Item 23: RECEIPTS]
Franchise Agreement – Exhibit 2 Confidentiality Agreement
[THIS EXHIBIT IS FOR REFERENCE PURPOSES ONLY AS A SAMPLE FORM CONFIDENTIALITY AGREEMENT THAT FRANCHISOR MAY APPROVE FOR USE BY FRANCHISEE – BEFORE USING WITH AN EMPLOYEE OR CONTRACTOR FRANCHISEE SHOULD HAVE THIS AGREEMENT REVIEWED AND APPROVED BY AN INDEPENDENT LOCAL ATTORNEY HIRED BY FRANCHISEE]
CONFIDENTIALITY AGREEMENT (Sample Only)
This Agreement (the "Agreement") is entered into by the undersigned ("you") in favor of:
Recitals and Representations
WHEREAS, we are the owners of a licensed MRCOOL Center (hereinafter referred to as the "MRCOOL Center") that we independently own and operate as a franchisee;
WHEREAS, you are or are about to be an employee, independent contractor, officer and/or director of a MRCOOL Center that is independently owned and operated by us;
WHEREAS, in the course of your employment, independent contractor relationship and/or association with us, you may gain access to Confidential Information (defined below in this Agreement) and you understand that it is necessary to protect the Confidential Information and for the Confidential Information to remain confidential;
WHEREAS, our Franchisor, MRCOOL Franchising, LLC, is not a party to this agreement and does not own or manage the MRCOOL Center but is an intended third party beneficiary of this Agreement; and
WHEREAS, this Agreement is not an employment agreement and is only a confidentiality agreement in connection with information, materials and access that may be provided to you in connection with the MRCOOL Center.
Source: Item 23 — RECEIPTS (FDD pages 55–263)
What This Means (2025 FDD)
According to Mrcool's 2025 Franchise Disclosure Document, franchisees are bound by confidentiality requirements regarding both 'Know-How' and 'Confidential Information.' Franchisees must maintain the confidentiality of the Know-How and Confidential Information during the term of the agreement and even after its expiration or termination. They are prohibited from using this information in any business other than the Mrcool Center they operate. Unauthorized copying of documents containing Know-How or Confidential Information is also forbidden. Franchisees must take reasonable steps to prevent unauthorized use or disclosure, and they must cease using such information immediately upon the agreement's expiration, termination, or transfer. These obligations extend to the franchisee's owners, spouses, directors, officers, employees, and agents, with specific agreements required from owners/spouses and a confidentiality agreement (Exhibit 2) for relevant personnel.
Furthermore, the Mrcool franchisee must keep the Operations Manual confidential and secure, following any directions from Mrcool. Customer lists are explicitly considered Confidential Information and an asset of Mrcool. Franchisees are required to disclose any ideas, concepts, methods, or products they develop related to Mrcool Centers to the franchisor, assigning ownership of these to Mrcool without any obligation for payment or consideration. The franchisee cannot use these concepts without Mrcool's prior written approval.
Violating these confidentiality obligations can lead to serious repercussions. Specifically, disclosing the contents of the Operations Manual or any Confidential Information to unauthorized third parties constitutes grounds for termination of the Franchise Agreement. In the event of a transfer of the franchise, the transferee's employees, directors, officers, independent contractors, and agents who will have access to Confidential Information must also execute the Confidentiality Agreement (Exhibit 2). This ensures that confidentiality is maintained even when the business changes hands. Mrcool provides a sample confidentiality agreement as Exhibit 2, but franchisees are advised to have it reviewed by their own attorney before using it with employees or contractors.