Where in the Mrcool FDD can I find information about Operating Assistance?
Mrcool Franchise · 2025 FDDAnswer from 2025 FDD Document
4.C. OPERATIONS MANUAL
Franchisor shall provide Franchisee with access to the Operations Manual. The Operations Manual contains, as designated and determined by Franchisor, mandatory and, as applicable, suggested specifications, standards and operating procedures that Franchisor prescribes for MRCOOL Centers. Franchisee shall operate the Franchised Business in strict accordance with the standards, specifications, and requirements set forth in the Operations Manual as, such standards, specifications, and requirements including, but not limited to, the Approved Services and Products, System Supplies, and, authorized and designated suppliers, as of the Effective Date of this Agreement, and, as they may be supplemented, modified, changed, and/or replaced in the future and, from time to time, by Franchisor, in Franchisor's Reasonable Business Judgment. Franchisee shall keep and maintain the confidentiality of the Operations Manual and, shall keep and maintain all files, data and information contained in the Operations Manual in a secure location and/or in a protected confidential state and, as otherwise directed by Franchisor. The master copy and official version of the Operations Manual is and shall be the copy and/or version maintained and designated by Franchisor in Franchisor's ordinary course of business.
Franchisor shall provide Franchisee with reasonable notice of modifications and changes made to the Operations Manual and, such notice may take form of electronic communications including emails and, if the Operations Manual is maintained on an online web based platform, notifications within said platform. Franchisor shall provide Franchisee with a reasonable period of time, as determined by Franchisor, in Franchisor's Reasonable Business Judgment, to implement change and modifications to the as set forth in the Operations Manual. Without limitation to the foregoing, Franchisee may only offer and sell the Approved Services and Products and utilize the System Supplies as designated by Franchisor, in Franchisor's Reasonable Business Judgment, in the Operations Manual and, in accordance with the terms, specifications and requirements set forth in the Operations Manual and as Franchisor may supplement and modify the Operations Manual from time to time or, as Franchisor may otherwise designate in writing.
Source: Item 23 — RECEIPTS (FDD pages 55–263)
What This Means (2025 FDD)
Based on the 2025 Mrcool Franchise Disclosure Document, Item 4.C discusses the Operations Manual. According to the FDD, Mrcool will provide franchisees with access to the Operations Manual, which contains mandatory and suggested specifications, standards, and operating procedures that Mrcool prescribes for its centers. Franchisees are required to operate their franchised business in strict accordance with the standards, specifications, and requirements set forth in the Operations Manual. This includes, but is not limited to, the approved services and products, system supplies, and authorized and designated suppliers.
The Operations Manual is subject to modifications, changes, and supplements by Mrcool in its reasonable business judgment. Mrcool will provide franchisees with reasonable notice of these changes, potentially through electronic communications or notifications within an online platform where the manual is maintained. Franchisees will be given a reasonable period of time to implement these changes and modifications.
Furthermore, the franchisee must maintain the confidentiality of the Operations Manual and keep all files, data, and information contained within it in a secure location or protected confidential state, as directed by Mrcool. The master copy and official version of the Operations Manual is the one maintained and designated by Mrcool in its ordinary course of business. This suggests that the Operations Manual is a key resource for franchisees to understand the standards and procedures required to operate a Mrcool franchise, and it is subject to change at Mrcool's discretion.