Are Mrcool employees or representatives authorized to make financial performance representations orally?
Mrcool Franchise · 2025 FDDAnswer from 2025 FDD Document
We do not make any representations about a franchisee's future financial performance or the past financial performance of company-owned or franchised outlets. We also do not authorize our employees or representatives to make any such representations either orally or in writing. If you are purchasing an existing outlet, however, we may provide you with the actual records of that outlet. If you receive any other financial performance information or projections of your future income, you should report it to the franchisor's management by contacting Nathan Rowton, MRCOOL Franchising, LLC at 64 Remington Way, Hickory, Kentucky 42051 and (270)804-4557, the Federal Trade Commission, and the appropriate state regulatory agencies.
Source: Item 19 — FINANCIAL PERFORMANCE REPRESENTATIONS (FDD pages 51–52)
What This Means (2025 FDD)
According to Mrcool's 2025 Franchise Disclosure Document, Mrcool does not authorize its employees or representatives to make any financial performance representations, either orally or in writing. This means that prospective franchisees should not rely on any verbal or written promises about potential income or profits made by Mrcool employees or representatives.
However, if a prospective franchisee is purchasing an existing Mrcool outlet, Mrcool may provide the actual records of that outlet. This exception allows franchisees to review concrete financial data for a specific location they are considering acquiring.
The FDD advises that if a prospective franchisee receives any other financial performance information or projections of future income, they should report it to Mrcool's management by contacting Nathan Rowton, MRCOOL Franchising, LLC at 64 Remington Way, Hickory, Kentucky 42051 and (270)804-4557, the Federal Trade Commission, and the appropriate state regulatory agencies. This measure aims to protect potential franchisees from misleading or unsubstantiated claims.