Is the 'Business Management System' for a Mrcool franchise web-based?
Mrcool Franchise · 2025 FDDAnswer from 2025 FDD Document
"Business Management System" refers to and means the software, internet, web based and/or cloud based system or systems, business management system or systems and customer relationship management system or systems as same may be individually or collectively designated by us, in our Reasonable Business Judgment, as being required for use by the Franchised Business, including, but not limited to, the day-to-day sales, ordering, operations and management of the Franchised Business.
At all times, Franchisee shall exclusively use the Business Management Systems designated by Franchisor, in Franchisor's Reasonable Business Judgment, and as may be modified, supplemented or replaced by Franchisor from time to time. Franchisee cannot substitute or replace the Business Management System in favor of any substitutes or other systems. To the extent that the Business Management System is hosted, maintained, licensed or operated by third party suppliers, Franchisee shall purchase, license and maintain such Business Management System and/or systems from such third party suppliers designated by Franchisor and subject to Franchisor's standards and specifications. To the extent that the designated Business Management Systems is/are internet or cloud-based with accounts and data, including accounts and data associated with the Franchised Business, stored off-site, Franchisor may require that Franchisee's license, and use of the Business Management System occur through accounts registered to Franchisor, controlled by Franchisor or licensed through Franchisor.
Franchisee shall be responsible for initial license fees, training fees and continuing monthly license fees required for use of the Business Management System as specified by Franchisor. Such fees shall be designated and determined by Franchisor, in Franchisor's Reasonable Business Judgment or by the suppliers designated by Franchisor and approved by Franchisor in Franchisor's Reasonable Business Judgment, and shall be paid to Franchisor and/or to the third party suppliers approved by Franchisor. Franchisee must complete training, purchase and license the Business Management Systems no later than 45 days prior to the earlier of the Actual Business Commencement Date or the Scheduled Business Commencement Date.
Supplementing the foregoing, Franchisee agrees that the Business Management System will contain proprietary and confidential information owned by Franchisor and related to the System, and that:
Source: Item 23 — RECEIPTS (FDD pages 55–263)
What This Means (2025 FDD)
According to Mrcool's 2025 Franchise Disclosure Document, the Business Management System used by franchisees includes software, internet, web-based, and/or cloud-based systems. This system is designated by Mrcool for use in day-to-day sales, ordering, operations, and management of the franchised business.
The franchisee is required to exclusively use the Business Management Systems designated by Mrcool, and they cannot substitute it with other systems. If the system is hosted by third-party suppliers, the franchisee must purchase and maintain the system from those suppliers according to Mrcool's standards. For internet or cloud-based systems, Mrcool may require that the franchisee's license and use occur through accounts registered to or controlled by Mrcool.
The franchisee is responsible for initial license fees, training fees, and continuing monthly license fees for the Business Management System. These fees are determined by Mrcool or its approved suppliers and must be paid to them. The franchisee must complete training, purchase, and license the Business Management Systems no later than 45 days prior to the earlier of the Actual Business Commencement Date or the Scheduled Business Commencement Date. The Business Management System contains proprietary and confidential information owned by Mrcool related to the System.