What activities are included in establishing and communicating systems and procedures related to the development and operation of the Mrcool Franchised Business?
Mrcool Franchise · 2025 FDDAnswer from 2025 FDD Document
4.C. OPERATIONS MANUAL
Franchisor shall provide Franchisee with access to the Operations Manual. The Operations Manual contains, as designated and determined by Franchisor, mandatory and, as applicable, suggested specifications, standards and operating procedures that Franchisor prescribes for MRCOOL Centers. Franchisee shall operate the Franchised Business in strict accordance with the standards, specifications, and requirements set forth in the Operations Manual as, such standards, specifications, and requirements including, but not limited to, the Approved Services and Products, System Supplies, and, authorized and designated suppliers, as of the Effective Date of this Agreement, and, as they may be supplemented, modified, changed, and/or replaced in the future and, from time to time, by Franchisor, in Franchisor's Reasonable Business Judgment. Franchisee shall keep and maintain the confidentiality of the Operations Manual and, shall keep and maintain all files, data and information contained in the Operations Manual in a secure location and/or in a protected confidential state and, as otherwise directed by Franchisor. The master copy and official version of the Operations Manual is and shall be the copy and/or version maintained and designated by Franchisor in Franchisor's ordinary course of business.
Franchisor shall provide Franchisee with reasonable notice of modifications and changes made to the Operations Manual and, such notice may take form of electronic communications including emails and, if the Operations Manual is maintained on an online web based platform, notifications within said platform. Franchisor shall provide Franchisee with a reasonable period of time, as determined by Franchisor, in Franchisor's Reasonable Business Judgment, to implement change and modifications to the as set forth in the Operations Manual. Without limitation to the foregoing, Franchisee may only offer and sell the Approved Services and Products and utilize the System Supplies as designated by Franchisor, in Franchisor's Reasonable Business Judgment, in the Operations Manual and, in accordance with the terms, specifications and requirements set forth in the Operations Manual and as Franchisor may supplement and modify the Operations Manual from time to time or, as Franchisor may otherwise designate in writing.
Source: Item 23 — RECEIPTS (FDD pages 55–263)
What This Means (2025 FDD)
According to Mrcool's 2025 Franchise Disclosure Document, the systems and procedures for development and operation of a Mrcool Center are detailed in the Operations Manual. This manual contains mandatory and suggested specifications, standards, and operating procedures that Mrcool prescribes for its centers. Franchisees are required to operate their franchised business in strict accordance with the standards, specifications, and requirements set forth in the Operations Manual. These include, but are not limited to, approved services and products, system supplies, and authorized and designated suppliers, as of the effective date of the agreement.
The Operations Manual may be supplemented, modified, changed, and/or replaced in the future by Mrcool based on their reasonable business judgment. Mrcool will provide franchisees with reasonable notice of these modifications and changes, potentially through electronic communications such as emails or notifications on an online web-based platform where the manual is maintained. Franchisees will be given a reasonable period of time, as determined by Mrcool, to implement these changes and modifications.
Franchisees are obligated to maintain the confidentiality of the Operations Manual and keep all files, data, and information contained within it in a secure location or protected confidential state, as directed by Mrcool. The master copy and official version of the Operations Manual is the one maintained and designated by Mrcool in its ordinary course of business. Franchisees are only allowed to offer and sell approved services and products and utilize system supplies as designated by Mrcool in the Operations Manual, adhering to the terms, specifications, and requirements outlined therein or as otherwise designated in writing by Mrcool.