Where do the survey costs paid by a Mr. Sandless franchisee go?
Mr_Sandless Franchise · 2025 FDDAnswer from 2025 FDD Document
| Type of Fee | Amount | Due Date | Remarks |
|---|---|---|---|
| Surveys | $140 | On demand | If we conduct a customer satisfaction survey for your Business and the results of the survey are below our minimum standards, we have the right to bill you for the cost of the survey. Any survey costs paid by you are contributed to the Advertising Fund |
Source: Item 6 — OTHER FEES (FDD pages 10–13)
What This Means (2025 FDD)
According to Mr. Sandless's 2025 Franchise Disclosure Document, if Mr. Sandless conducts a customer satisfaction survey for a franchisee's business and the results are below Mr. Sandless's minimum standards, Mr. Sandless has the right to bill the franchisee $140 for the cost of the survey. Any survey costs paid by the franchisee are contributed to the Advertising Fund.
The Mr. Sandless Advertising Fund is further detailed in Item 11 of the FDD. The fund is used to develop marketing strategies and materials to promote the Mr. Sandless brand. This means that the $140 paid by a franchisee for a below-standard customer satisfaction survey will be pooled with other advertising funds and used for marketing and advertising efforts that benefit the entire Mr. Sandless franchise system.
This policy incentivizes Mr. Sandless franchisees to maintain high customer satisfaction levels. If a franchisee's customer satisfaction scores fall below the minimum standards set by Mr. Sandless, the franchisee will incur the cost of the survey. However, the money does not go directly to Mr. Sandless as revenue, but instead is allocated to the Advertising Fund, which supports marketing initiatives for the benefit of all franchisees.