Does Mr. Sandless provide maintenance, updates, or upgrades for the franchisee's computer equipment?
Mr_Sandless Franchise · 2025 FDDAnswer from 2025 FDD Document
s related to attendance at a franchisee convention, including travel, lodging and meals.
Computer System
You must purchase and maintain all computer hardware, software and other equipment ("Computer Equipment") specified by us to be used in connection with the operation of your Business. Currently you must have a Windows based personal computer with the Windows 7 operating system, at least 2 GB RAM and at least a 200 GB hard drive, as well as the monitor and printer of your choice. The Computer Equipment will provide you with e-mail capability, sales tracking, inventory tracking and customer information. We estimate that the cost to purchase the required Computer Equipment will be approximately $1,600. The Computer Equipment must be compatible with our central accounting system through a modem or other manual or electronic access. We have the right to require you to enter into a separate maintenance agreement for your Computer Equipment. You must update or replace any of the Computer Equipment, including hardware and software components, as we specify, and you must use the Computer Equipment in the manner we specify. There is no limit in the Franchise Agreement on either our right to require you to upgrade and/or update your Computer Equipment, or the cost of any upgrades and/or updates. Neither we nor any affiliate of ours will provide you with any maintenance, updates and/or upgrades for your Computer Equipment. The estimated cost of mai
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 19–25)
What This Means (2025 FDD)
According to the 2025 Mr. Sandless Franchise Disclosure Document, Mr. Sandless does not provide franchisees with any maintenance, updates, or upgrades for their computer equipment. The franchisee is responsible for purchasing and maintaining all required computer hardware, software, and other equipment, referred to as "Computer Equipment."
The initial estimated cost for the Computer Equipment is approximately $1,600. Mr. Sandless requires franchisees to update or replace any of the Computer Equipment, including hardware and software components, as specified by Mr. Sandless. There is no limit in the Franchise Agreement on Mr. Sandless's right to require franchisees to upgrade and/or update their Computer Equipment, or the cost of any upgrades and/or updates.
The estimated cost of maintenance, updating, upgrading, or support contracts for the computer system can range from $250 to $600 per year. Mr. Sandless also has the right to access the franchisee's computer database at any time, at the franchisee's expense, and download all information stored on the Computer Equipment, including sales and customer information, without compensation to the franchisee. The customer database will remain Mr. Sandless's property at all times.