Where does the Mr. Sandless Phone Call Training take place?
Mr_Sandless Franchise · 2025 FDDAnswer from 2025 FDD Document
| SUBJECT | HOURS OF CLASSROOM TRAINING | HOURS OF ON THE-JOB TRAINING | LOCATION |
|---|---|---|---|
| Orientation and Model Setup | 0.5 | 0 | Aston, PA |
| Check | or local site | ||
| Basic Service Start to Finish | 0 | 8 | Aston, PA or local site |
| SUBJECT | HOURS OF CLASSROOM TRAINING | HOURS OF ON THE-JOB TRAINING | LOCATION |
| ------------------------------------------ | ----------------------------------- | ------------------------------------ | ---------------------------- |
| Review Service Call | 0.5 | 0 | Aston, PA or local site |
| Hands on Floor Service | 0 | 2 | Aston, PA or local site |
| Job Opening, Floor Prep, Machine | 0 | 2 | Aston, PA |
| Use | or local site | ||
| Study Finish Application | 0 | 2 | Aston, PA or local site |
| Equipment Cleanup, Questions | 0 | 2 | Aston, PA or local site |
| Complete Service from start to | 0 | 4 | Aston, PA |
| finish | or local site | ||
| Finish Techniques | 0 | 2 | Aston, PA or local site |
| Job Closings | 0 | 1 | Aston, PA or local site |
| Questions. | 1 | 0 | Aston, PA or local site |
| Complete Service From start to | 0 | 8 | Aston, PA |
| finish | or local site | ||
| Phone Call Training | 4 | 0 | Aston, PA or local site |
| Phone Call Answering | 3 | 0 | Aston, PA or local site |
| Questions | 1 | 0 | Aston, PA or local site |
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 19–25)
What This Means (2025 FDD)
According to the 2025 Mr. Sandless Franchise Disclosure Document, the Phone Call Training takes place either at the Mr. Sandless headquarters in Aston, Pennsylvania, or at a local site. The Mr. Sandless training program includes 4 hours of classroom training in Phone Call Training and 3 hours of classroom training in Phone Call Answering.
In addition to the Phone Call Training, the Mr. Sandless training program includes various other subjects such as Orientation and Model Setup, Basic Service Start to Finish, Review Service Call, Hands on Floor Service, Job Opening, Floor Prep, Machine Use, Study Finish Application, Equipment Cleanup, Questions, Complete Service from start to finish, Finish Techniques, Job Closings and Questions.
For a prospective Mr. Sandless franchisee, this means that they should be prepared to travel to Aston, PA for training, or potentially receive training at a local site. The franchisee should also inquire about what constitutes a 'local site' and what factors determine whether training will be held in Aston, PA versus a local site.