Does Mr. Sandless have an obligation to establish and maintain a toll-free number?
Mr_Sandless Franchise · 2025 FDDAnswer from 2025 FDD Document
We have the right, but not the obligation, to establish and maintain a toll free telephone number for accepting and confirming customer orders nationwide, customer service and customer follow-up, and satisfaction surveys. If we establish a toll free number, you must comply with our procedures for implementing the nationwide service as we specify in the Operations Manual or otherwise in writing, and you may have to pay a fee related to the establishment, operation and maintenance of the toll free telephone number (see Item 6).
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 15–18)
What This Means (2025 FDD)
According to Mr. Sandless's 2025 Franchise Disclosure Document, Mr. Sandless does not have an obligation to establish and maintain a toll-free number. However, Mr. Sandless retains the right to establish and maintain a toll-free number for various purposes, including accepting and confirming customer orders nationwide, providing customer service, conducting customer follow-up, and administering satisfaction surveys.
If Mr. Sandless chooses to establish a toll-free number, franchisees must adhere to the procedures outlined in the Operations Manual or other written communications. This includes complying with the requirements for implementing the nationwide service.
Furthermore, franchisees may be required to pay a fee related to the establishment, operation, and maintenance of the toll-free number. Prospective franchisees should refer to Item 6 of the FDD for more details regarding these potential fees.