Is Mr. Sandless obligated to provide continuing education training programs or seminars for franchisees, Designated Managers, Technical Managers, and employees?
Mr_Sandless Franchise · 2025 FDDAnswer from 2025 FDD Document
he Grand Opening, you shall supply us with written evidence (by means of cancelled checks, paid invoices, copies of advertisements, and other information we request) of the purchase and publication of such Grand Opening Advertising, promotion and publicity. You have the right, but are not required, to spend additional sums with respect to Grand Opening Advertising.
8. CONSULTATION AND ADVICE
In addition to the assistance rendered to you prior to and in connection with your Business' Grand Opening, we will provide continuing consultation and advice as we deem advisable regarding flooring techniques, merchandising and retailing, sales techniques, personnel development and other business, operational and advertising matters which directly relate to your Business. Such assistance will be provided, at our option, by telephone, e-mail, facsimile, periodically through on-site assistance by appropriate personnel of ours, and/or other methods. We will make available to you any and all improvements and changes in our services or business methods to the same extent and in the same manner as they are made available to other franchisees.
9. YOUR OBLIGATIONS
9.1 Operations
You shall operate the Business during such hours of the day and such days of the year as we shall specify from time to time, subject only to applicable law.
9.2 Performance Criteria
You must consistently perform not less than eight (8) floor jobs a month within six (6) months of the Grand Opening of your Business. If you own multiple Mr. Sandless Businesses, then notwithstanding this Section 9.2, you must consistently perform, on a monthly basis, not less than eight (8) floor jobs plus an additional two (2) floor jobs for each territory you own and operate. Your failure to comply with this minimum performance criteria will be a material default of this Agreement and we will have the right, among others, to reduce the size of or your rights in the Designated Territory or to terminate this Agreement.
9.3 Compliance with Applicable Laws
You shall operate your Business in strict compliance with all applicable laws, regulations and ordinances including, without limitations, laws and regulations applicable to or affecting health and safety.
You and your principals agree to comply, and to assist us to the fullest extent possible in our efforts to comply, with Anti-Terrorism Laws, as described in Section 9.18 below.
9.4 Compliance with Our Policies and Procedures
You shall operate your Business in strict compliance with this Agreement and our standards, specifications, policies and procedures as set forth the Operations Manual, as it may be amended from time to time, or otherwise in writing. You shall at no time engage in deceptive, misleading or unethical practices or conduct which may have a negative impact on the reputation and goodwill of us, our affiliates, our franchisees, the System or the Proprietary Marks.
Source: Item 22 — CONTRACTS (FDD page 42)
What This Means (2025 FDD)
According to the 2025 Mr. Sandless Franchise Disclosure Document, Mr. Sandless will provide continuing consultation and advice as it deems advisable regarding flooring techniques, merchandising and retailing, sales techniques, personnel development, and other business, operational, and advertising matters that directly relate to the franchisee's business. This assistance can be provided via telephone, email, fax, on-site assistance by Mr. Sandless personnel, or other methods, at Mr. Sandless's discretion. Mr. Sandless will also make available any improvements and changes in their services or business methods to franchisees.
While Mr. Sandless offers ongoing consultation, franchisees are also required to meet certain performance criteria. Franchisees must consistently perform not less than eight floor jobs a month within six months of their business's grand opening. If a franchisee owns multiple Mr. Sandless businesses, they must perform at least eight floor jobs plus an additional two floor jobs for each additional territory they own and operate. Failure to meet these minimum performance criteria constitutes a material default of the Franchise Agreement, potentially leading to a reduction in territory size or termination of the agreement.
Mr. Sandless also provides an initial training program that franchisees, their designated manager, and their technical manager must attend and complete within 60 days of the agreement's effective date and before opening their business. This training is tuition-free for up to three people, but the franchisee is responsible for all other training-related expenses, including travel, lodging, dining, and salaries. Additional or replacement designated managers or technical managers must also complete the training program at the franchisee's expense, including tuition.