How much does Mr. Sandless charge for a customer satisfaction survey?
Mr_Sandless Franchise · 2025 FDDAnswer from 2025 FDD Document
| Type of Fee | Amount | Due Date | Remarks |
|---|---|---|---|
| Royalty Fee – Mr. Sandless Business | 6% of Gross Sales or $600, whichever is greater | No Royalty Fee for the first 3 months after opening, transfers not included. Then monthly, not later than the 15th day of each month | Royalties are payable on your Gross Sales for the previous calendar month. If the 15th day of any month is not a business day, then payment is due on the next business day. See Note 1. |
| Advertising Fund | 1% of Gross Sales | Payable at the same time and in the same manner as the Royalty Fee | You must contribute to our Advertising Fund (described in Item 11) |
| Required Minimum Expenditure for Local Marketing and Advertising | Minimum $1,500 per month. | As incurred. | Payable to third parties. All advertising must be pre-approved by us. See footnote 2. |
| Additional Territory Fee | $5,000 per 100,000 population | As incurred upon signing an Amendment to add Territory | If you meet our qualifications, you have the option to purchase additional territory to a maximum of 4 territories under your Franchise Agreement. |
| Surveys | $140 | On demand | If we conduct a customer satisfaction survey for your Business and the results of the survey are below our minimum standards, we have the right to bill you for the cost of the survey. Any survey costs paid by you are contr |
Source: Item 6 — OTHER FEES (FDD pages 10–13)
What This Means (2025 FDD)
According to Mr. Sandless's 2025 Franchise Disclosure Document, if Mr. Sandless conducts a customer satisfaction survey for a franchisee's business and the results fall below their minimum standards, the franchisee will be billed $140 for the cost of the survey. This fee is due on demand. Any survey costs paid by the franchisee are then contributed to the Advertising Fund.
This policy means that franchisees need to maintain a high level of customer satisfaction to avoid incurring this charge. It also incentivizes franchisees to prioritize customer feedback and address any issues promptly. The funds collected from these surveys are reinvested into the Advertising Fund, which benefits all franchisees by supporting marketing and advertising efforts.
Franchisees should ensure they understand Mr. Sandless's minimum standards for customer satisfaction and proactively manage their customer service to meet those standards. By doing so, they can avoid the $140 survey fee and contribute to the overall success of the Mr. Sandless brand through the Advertising Fund.