If Mr. Sandless establishes a toll-free number, what must franchisees comply with?
Mr_Sandless Franchise · 2025 FDDAnswer from 2025 FDD Document
You must obtain at your own expense one (1) telephone line and listing to be used exclusively in the operation of your Business, to be listed under the Mr. Sandless trade name and not under your corporate, partnership, or individual name, and to be used exclusively in connection with your operation of the Business. If you operate a combination Mr. Sandless Business, you may use one telephone number for both. Upon the expiration, transfer or termination of this Agreement for any reason, you must cease using such telephone number(s) and listing(s), and assign same to us or our designee. Your Business must be serviced by a suitable telephone system in accordance with the Operations Manual and approved by us. You must answer the telephone in the manner set forth by us in the Operations Manual.
Source: Item 22 — CONTRACTS (FDD page 42)
What This Means (2025 FDD)
Based on the 2025 Mr. Sandless Franchise Disclosure Document, the document does not specify required compliance measures for franchisees if Mr. Sandless establishes a toll-free number. However, the document does state that franchisees must obtain at their own expense one telephone line and listing to be used exclusively in the operation of their Mr. Sandless business. This line must be listed under the Mr. Sandless trade name and not under the franchisee's corporate, partnership, or individual name.
Additionally, upon the expiration, transfer, or termination of the Franchise Agreement, the franchisee must cease using such telephone number(s) and listing(s) and assign them to Mr. Sandless or its designee. The franchisee's business must be serviced by a suitable telephone system approved by Mr. Sandless, and the franchisee must answer the telephone in the manner set forth by Mr. Sandless in the Operations Manual.
To fully understand a franchisee's obligations regarding a toll-free number, prospective franchisees should ask Mr. Sandless about the specific policies and procedures related to its use, including how leads generated from the toll-free number will be distributed, whether franchisees are required to participate, and any associated costs or compliance requirements.