If Mr. Sandless establishes a toll-free number, what must franchisees do?
Mr_Sandless Franchise · 2025 FDDAnswer from 2025 FDD Document
We have the right, but not the obligation, to establish and maintain a toll free telephone number for accepting and confirming customer orders nationwide, customer service and customer follow-up, and satisfaction surveys. If we establish a toll free number, you must comply with our procedures for implementing the nationwide service as we specify in the Operations Manual or otherwise in writing, and you may have to pay a fee related to the establishment, operation and maintenance of the toll free telephone number (see Item 6).
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 15–18)
What This Means (2025 FDD)
According to Mr. Sandless's 2025 Franchise Disclosure Document, if Mr. Sandless establishes a toll-free number for accepting customer orders, customer service, follow-up, and satisfaction surveys, franchisees must comply with the procedures Mr. Sandless specifies for implementing the nationwide service. These procedures will be detailed in the Operations Manual or provided in writing.
Furthermore, franchisees may have to pay a fee related to the establishment, operation, and maintenance of the toll-free number. Item 6 of the FDD would provide further details on these fees.
This means that a Mr. Sandless franchisee needs to be prepared to adjust their business practices to align with the franchisor's nationwide service initiatives and potentially incur additional costs for the toll-free number's operation. It is important to review Item 6 for a clear understanding of the potential fees associated with the toll-free number.