What happens if a Mr. Sandless franchisee offers unapproved goods or services?
Mr_Sandless Franchise · 2025 FDDAnswer from 2025 FDD Document
ignated Manager is not required to have an equity interest in the Business.
ITEM 16 RESTRICTIONS ON WHAT THE FRANCHISEE MAY SELL
You must offer the services and products we specify and/or approve. You may not sell any goods or provide any services that we have not previously approved or required for a Mr. Sandless Business. We may change the products and services which your Business must offer, there is no contractual limitation on our right to change the types of authorized goods and services that you must offer, and we anticipate that the types of goods and services offered by System franchisees may also be modified, among other ways, in accordance with industry changes. You must comply with any changes we require in the products and services that your Business will offer and sell. You will conduct the Business in accordance with our specifications and procedures, and otherwise comply with the requirements in the Operations Manual. You may not conduct another business in conjunction with the Business without our prior written approval, which we are not required to provide.
You are restricted by the Franchise Agreement, Operations Manual and any other practice or custom with respect to the goods or services which you may offer, which must be approved by us. You are not restricted as to the customers whom you may solicit or service except as described in Item 12.
ITEM 17 RENEWAL, TERMINATION, TRANSFER AND DISPUTE RESOLUTION
THE FRANCHISE RELATIONSHIP
**This table lists certain important provisions of the franchise and related agreements.
Source: Item 16 — RESTRICTIONS ON WHAT THE FRANCHISEE MAY SELL (FDD page 30)
What This Means (2025 FDD)
According to Mr. Sandless's 2025 Franchise Disclosure Document, franchisees must offer only the services and products that Mr. Sandless specifies or approves. A franchisee cannot sell any goods or provide any services that Mr. Sandless has not previously approved or required for the Mr. Sandless business. Mr. Sandless retains the right to modify the required and authorized goods and services that franchisees must offer, adapting to industry changes. Franchisees must comply with any changes Mr. Sandless requires in the products and services offered. The franchisee must conduct the business according to Mr. Sandless's specifications, procedures, and the Operations Manual.
A Mr. Sandless franchisee is restricted by the Franchise Agreement, Operations Manual, and any other practice or custom regarding the goods or services they may offer, all of which must be approved by Mr. Sandless.
Specifically, if a Mr. Sandless franchisee fails to get approval before using any piece of marketing in their business, or uses any unapproved marketing efforts, including online marketing, they will be fined $500 per occurrence. This highlights the importance of adhering to Mr. Sandless's approved offerings and marketing strategies to avoid penalties and maintain brand consistency.